Newsroom / Announcements / Advisory: MAVCOM urges Rayani Air’s customers to seek chargeback before 13 October 2016

Advisory: MAVCOM urges Rayani Air’s customers to seek chargeback before 13 October 2016

29 Sep, 2016

Kuala Lumpur, 28 September 2016: The Malaysian Aviation Commission (“MAVCOM” or “Commission”) would like to urge affected Rayani Air customers who have not initiated their chargeback request to do so with their respective credit/debit card issuing banks before 13 October 2016.

On 26 August 2016, the Commission had advised Rayani Air’s customers who have purchased tickets using credit or debit cards but were not able to fly following Rayani Air’s cessation of operations, to initiate a chargeback request with their respective credit/debit card issuing banks in order to potentially recover their monies.

MAVCOM had engaged with Bank Negara Malaysia and other relevant parties to identify avenues to recover the losses for Rayani Air consumers and understands that some of the affected customers have successfully managed to get their chargebacks.

The chargeback process is between the affected customers and the banks directly and all enquiries are to be made directly to their credit/debit card issuing banks under the category of “services not received” or a similar category. Customers may also be required to submit the necessary documents to the banks to facilitate the chargeback process. The credit/debit card issuing banks may take between 90 to 120 days to process the chargeback.

This advisory serves as a follow up of the Commission’s earlier advice and a notification to affected Rayani Air customers to engage with their respective credit/debit card issuing banks by 13 October 2016. However, if customers face difficulties with their respective issuing banks, they may contact the Commission at www.mavcom.my or +603 2772 0677 from Monday to Friday, 9am till 5pm (excluding weekends and public holidays).