Consumer / Complaints / Airline and airport contacts

Airline and airport contacts

The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

Airline/AirportContact NumberE-Mail Address / E-Form
AirAsiaN/A
E-Form
Live Chat
Twitter
AirAsia X
Within Malaysia

[Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute.9am-6pm (GMT+8) Monday to Friday]

E-Form
Live Chat
Twitter
Malaysia Airlines
Within Malaysia
Outside Malaysia

+603-7843 3000

E-Mail
E-Form
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)N/A
E-Mail
E-Form
Live Chat
Facebook
Twitter
Instagram
Malindo Air+603-7841 5388
E-Mail
E-Form
MASwings
Within Malaysia
Outside Malaysia
E-Mail
E-Form
Twitter
Facebook
Firefly+603-78454543
E-Mail
Facebook
Twitter
Senai International Airport+607-599 4500
E-Form

Contact Details of Foreign Airlines/Airports

Airline/AirportContact NumberE-Mail Address / E-Form
Air China
E-Mail
Air Mauritius
E-Mail
Bangkok Airways
E-Mail
E-Mail(Malaysia Office)
E-Form
British Airways
E-Form
Twitter
Facebook
Cathay Pacific Airways
E-Form
Egypt Air
E-Mail
Emirates
E-Mail
Ethiopian Airlines
E-Mail
Etihad Airways
E-Mail
E-Form
Eva Airways
E-Form
Iraqi Airways+0321100105
E-Mail
KLM Royal Dutch Airlines+60377124555
E-Form
Facebook
Twitter
Korean Air+60320300200
E-Mail
Kuwait Airways+603-621436033
E-Mail
Twitter
Facebook
Myanmar Airways
E-Mail
Nepal Airlines Corporation
Oman Air
E-Mail
E-Form
Qatar Airways
E-Mail
E-Form
Royal Brunei Airlines+6732212222
E-Mail
Royal Jordanian+96265202525
E-Mail
E-Form
Twitter
Facebook
Saudia Airlines
E-Form
Shaheen Air+9221111808080

+9221111707070

E-Mail
Twitter
Facebook
Silk Air
E-Mail

(for passengers residing in Malaysia)

E-Mail

(for passengers residing outside Malaysia)

Singapore Airlines+9221111808080

+9221111707070

E-Mail
Vietnam Airlines+603-7764620

+603-20311555

E-Mail

Contact Details of Local Airlines/Airports

AirAsia

AirAsia X

Firefly

Malaysia Airlines

Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)

MASwings

Malindo Air

Senai International Airport

Contact Details of Foreign Airlines/Airports

Air China

Air Mauritius

Bangkok Airways

British Airways

Cathay Pacific Airways

Egypt Air

Emirates

Ethiopian Airlines

Etihad Airways

Eva Airways

Iraqi Airways

KLM Royal Dutch Airlines

Korean Air

Kuwait Airways

Myanmar Airways

Nepal Airlines Corporation

     

      Oman Air

      Qatar Airways

      Royal Brunei Airlines

      Royal Jordanian

      Saudia Airlines

      Shaheen Air

      Silk Air

      Singapore Airlines

      Vietnam Airlines