The Malaysian Aviation Commission (MAVCOM) was formally established on 1 March 2016 under the Malaysian Aviation Commission Act 2015 to regulate economic and commercial matters related to civil aviation in Malaysia. Our goal is to promote a commercially viable, consumer-oriented and resilient civil aviation industry which supports the nation’s economic growth.

Read more for a better understanding of the roles of MAVCOM, Ministry of Transport Malaysia (MoT) and Department of Civil Aviation (DCA).

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MAVCOM sees 92 per cent increase in complaints received in second Consumer Report

MAVCOM released its second Consumer Report which details key insights and statistics on complaints lodged with the Commission for the period of March-August 2017. The rise in the number of complaints being lodged with MAVCOM is a clear indication of the growing awareness among air travelers of their rights as consumers.

The Consumer Report also provides brief updates on two key initiatives in the pipeline, namely the Penalty and Compliance Matrix and the Quality of Service Framework for airlines and airports in Malaysia.

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Know Your Rights Before You Fly

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