Industry / Consumer Protection

Consumer Protection

All aviation service providers operating in Malaysia are required by law to comply with the Malaysian Aviation Consumer Protection Code 2016, where applicable. The Code includes minimum service levels and standards for meeting consumer requirements, handling complaints and providing compensation.

MAVCOM can investigate any consumer complaints which it receives and assist consumers and aviation service providers to resolve complaints.

For further details on consumer rights, please refer to the Consumer section.

Part X of the Malaysian Aviation Commission Act 2015