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BRINGING TOGETHER THOUGHT LEADERS IN AVIATION AND CONSUMER PROTECTION

The Malaysian Aviation Commission (MAVCOM) is proud to announce its inaugural webinar entitled “Charting a New Frontier: Aviation Consumer Protection Needs Today and Beyond”.
Air travel consumer protection is ever-evolving and a critical point of discussion as we mitigate the challenges created by the COVID-19 pandemic towards the recovery of the aviation sector. By bringing forth an interactive forum filled with exchanging of innovative ideas, this hybrid webinar aims to gather over 200 participants on-ground and online from across the globe. It presents a unique opportunity for participants to discover new developments in the realm of aviation consumer protection, engage in meaningful discourse, and receive communication firsthand from thought leaders and experts within the air travel consumer protection and aviation sector.
Attendees will comprise industry players and experts, government representatives, regulators, non-governmental organisations, consumer associations as well as members of the media to encourage wide understanding and raise standards on aviation consumer protection, increase consumer confidence, healthy competition, innovation, and enhance air connectivity.
AGENDA
TIME (GMT+8)EVENT
2.30pmDelegate registration
3.00pmWebinar begins
3.05pmWelcoming speech by Datuk Seri Hj. Saripuddin Hj. Kasim, Executive Chairman, Malaysian Aviation Commission
3.10pmSpecial welcoming remarks by Mr. Salvatore Sciacchitano, President, International Civil Aviation Organisation (ICAO)
3.20pmKeynote address by Datuk Seri Ir. Dr. Wee Ka Siong, Minister of Transport Malaysia
3:30 PMToken of appreciation giving ceremony with Dato Henry Sum Agong, Deputy Minister of Transport Malaysia
3.50pmIntermission
4.30pmPanel forum discussion 1: Is Enough Being Done? Universal Evolution of Consumer Protection Regulations for Air Travel Pre, During and Post COVID-19 Pandemic
The panel session discusses the challenges in enacting laws in a volatile climate, the role of a regulator amidst a crisis, how regulators have assisted consumers and industry players, when is the right time for self-regulation as well as sharing of ideas on restoring traveller confidence.

Moderator: Dato’ Mah Weng Kwai, Former Commissioner, Malaysian Aviation Commission

Panel Speakers:
1.Prof. Dr. Jae Woon (June) Lee, Assistant Professor, Faculty of Law, Chinese University of Hong Kong
2.Amna Arshad, Head of US Aviation Regulatory Practice, Special Counsel, Freshfields Bruckhaus Deringer
3.Michael Gill, Director of Legal Bureau, International Civil Aviation Organisation
4.YBhg. Professor Emeritus Dato' Dr. Sothi Rachagan, Consumer Protection Committee Member, Malaysian Aviation Commission
5.Mohideen Abdul Kader, President, Consumer Association Penang
5.50pmPanel forum discussion 2: Defining The Future of Travel: Elevating Travel Experiences Vis-à-vis Accelerated Pace of Digitalisation
The panel session discusses the challenges for airport operators during the COVID-19 pandemic, the impact of COVID-19 on traveller expectations as well as how this will/have altered the design and utilisation of space at airports. In addition to the role of digital technology and services that are critical to deliver information on air travel post the COVID-19 pandemic, air travel rights, and in improving passenger experience.

Moderator: Tan Sri Bashir Ahmad, Asia-Pacific Regional Advisor of Airports Council International (ACI) World Governing Board

Panel Speakers:
1.Ridha Aditya Nugraha, Air and Space Law Studies, Universitas Prasetiya Mulya
2.Vinoop Goel, Asia-Pacific Regional Director of Airports & External Relations, International Air Transport Association (IATA)
3.Stefano Baronci, Director General of Airports Council International (ACI) Asia-Pacific
4.Saravanan Thambirajah, Chief Executive Officer, Federation Of Malaysian Consumer Associations
7.00pmPanel forum discussion 3: Agility and Progressiveness: Ensuring Continued Growth of the Aviation Sector and Protection of Consumers
The panel session focuses on the overall outlook for the aviation industry and its trends of continued growth in air travel consumers protection and safety. It also aims to demonstrate Malaysia’s outlook for the sector in relation to neighboring countries within the region and/or global benchmarks.

Moderator: Freda Liu, Broadcast Journalist
Panel Speakers:
1.Peter Alawani, Chief Economic Regulatory Framework Section, Air Transport Bureau, International Civil Aviation Organisation
2.Olivier Waldner, Deputy Head of Unit Passenger Rights, Directorate General for Mobility and Transport, European Commission
3.Pushpalatha Subramaniam, Director of Consumer Affairs, Malaysian Aviation Commission
4.Soukkhongthong Voraphet, Director of Air Transport Division, Department of Civil Aviation of Laos PDR
8.10pmClosing remarks by Chief Operating Officer of MAVCOM, Raja Azmi bin Raja Nazuddin
8.20pmEnd
MODERATORS AND SPEAKERS

Dato’ Mah Weng Kwai
Former Commissioner, Malaysian Aviation Commission
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Prof. Dr. Jae Woon (June) Lee
Assistant Professor, Faculty of Law, Chinese University of Hong Kong (CUHK)
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Amna Arshad
Head of U.S. Aviation Regulatory Practice, Special Counsel, Freshfields Bruckhaus Deringer
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Michael Gill
Director of Legal Bureau, International Civil Aviation Organisation (ICAO)
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Professor Emeritus Dato’ Dr. Sothi Rachagan
MAVCOM Consumer Protection Committee Member
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Mohideen Abdul Kader
President, Consumer Association Penang (CAP)
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Tan Sri Bashir Ahmad
Asia-Pacific Regional Advisor of Airports Council International (ACI) World Governing Board
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Ridha Aditya Nugraha
Air and Space Law Studies, Universitas Prasetiya Mulya Indonesia
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Vinoop Goel
Asia-Pacific Regional Director of Airports & External Relations,
International Air Transport Association (IATA)

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Stefano Baronci
Director General of Airports Council International (ACI) Asia-Pacific
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Saravanan Thambirajah
Chief Executive Officer, Federation of Malaysian Consumers Associations (FOMCA)
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Freda Liu
Broadcast Journalist
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Peter Alawani
Chief Economic Regulatory Framework Section, Air Transport Bureau, International Civil Aviation Organisation (ICAO)
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Olivier Waldner
Deputy Head of Unit Passenger Rights, Directorate General for Mobility and Transport European Commission (EU)
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Pushpalatha Subramaniam
Director of Consumer Affairs, Malaysian Aviation Commission (MAVCOM)
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Soukkhongthong Voraphet
Director of Air Transport Division, Department of Civil Aviation of Laos PDR
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SPEECHES & PRESENTATIONS

 

SPEECHES

 

PANEL SESSION 1 SPEAKERS’ PRESENTATIONS

Panel Session Topic: Is Enough Being Done? Universal Evolution of Consumer Protection Regulations for Air Travel Pre, During and Post COVID-19 Pandemic

 

 

PANEL SESSION 2 SPEAKERS’ PRESENTATIONS

Panel Session Topic: Defining the Future of Travel: Elevating Travel Experiences Vis-à-vis Accelerated Pace of Digitalisation

 

 

PANEL SESSION 3 SPEAKERS’ PRESENTATIONS

Panel Session Topic: Agility and Progressiveness: Ensuring Continued Growth of the Aviation Sector and Protection of Consumers

 

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