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Systems Disruption at Kuala Lumpur International Airport (KLIA)

23 Aug, 2019


The Malaysian Aviation Commission (MAVCOM) is disconcerted by the major inconvenience caused by the systems disruption at the Kuala Lumpur International Airport (KLIA) to passengers.

MAVCOM has been striving to strengthen the aviation industry in Malaysia. Part of the Commission’s role is to provide a mechanism for aviation consumer protection, and we are extremely dissatisfied at what has happened at KLIA.

We are in contact with Malaysia Airports Holdings Berhad (MAHB) and want them to inform passengers and airlines on when operations will return to normal while addressing the ongoing crisis. We understand that MAHB is working with all relevant parties including the Civil Aviation Authority of Malaysia (CAAM) to restore the operations of the airport.

We will continue to monitor and assess the service levels at KLIA via the Airports Quality of Service Framework as well as the Malaysian Aviation Consumer Protection Code 2016 (MACPC).