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MYAirline’s Announcement on the Suspension of its Operations

12 Oct 2023

MAVCOM urges affected consumers to contact the airline or the Commission

 

KUALA LUMPUR, 12 October 2023 – Following MYAirline’s announcement regarding the suspension of its operations effective 12 October 2023 until further notice, the Malaysian Aviation Commission (“MAVCOM” or “Commission”) has put in place dedicated hotlines and channels to assist consumers affected by this sudden suspension.

MAVCOM urges affected consumers who have made bookings with MYAirline for flights on 12 October 2023 onwards, to contact the airline’s dedicated complaint channel for questions and assistance with regards to their booking: customercare@myairline.my

MAVCOM’s dedicated channels are also in place to assist all affected consumers: 

  • Consumer hotline:  +1800-18-6966 (Within Malaysia) or +603-7651 2777 (Outside Malaysia)
  • E-mail at consumer@mavcom.my 
  • FlySmart complaint webform: https://flysmart.my/make-a-complaint/
  • FlySmart mobile application that is available for download from the Google Play store and Apple App store for Android and iOS users respectively.

The Commission stands firm that MYAirline is still liable to refund consumers who have purchased tickets with the airline but are unable to travel.

MAVCOM has instructed MYAirline to immediately manage affected consumers which include amongst others, notifying them of the suspension, and publishing the said notification in the airline’s available communication channels. 

MYAirline has also been instructed by the Commission to immediately discontinue the sale and booking of flights from all booking platforms until further notice.

The Commission is in close communication with MYAirline in addressing this issue. Meanwhile, the Commission is currently investigating the airline based on internal reviews and complaints received regarding the airline’s unpaid statutory payments to its employees, amongst others. 

MAVCOM will provide further developments with regard to MYAirline’s operations in due course.