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MAVCOM intensifies MYAirline investigation

KUALA LUMPUR, 26 October 2023 – The Malaysian Aviation Commission (“MAVCOM” or “Commission”) has commenced its investigation on MYAirline Sdn. Bhd. (“MYAirline”) and issued a show cause letter to MYAirline on 13 October 2023 following its operational suspension on 12 October 2023. The show cause letter, specifies MYAirline’s failure to fulfil its Air Service Licence (ASL) conditions, including unsettled employee salaries and benefits. MYAirline has been ordered to submit a written justification by 27 October 2023.

Upon receiving MYAirline’s written representation, MAVCOM will evaluate whether MYAirline should continue as an ASL holder, or whether the ASL should be suspended or revoked pursuant to section 43(1) of the Malaysian Aviation Commission Act 2015 [Act 771]. MAVCOM will provide additional updates to the public within one (1) week.

In addition, MAVCOM is further investigating MYAirline for other possible breaches of its ASL conditions.

With regard to refunds to the impacted consumers, MAVCOM has also engaged various agencies, including Bank Negara Malaysia, to seek all possible avenues to refund affected consumers. MAVCOM will provide additional updates on refunds to the public in due course. 

In the meantime, MAVCOM has set-up a Task Force comprising representatives from the Commission, the Legal, Regulatory & Dispute Resolution Committee and Consumer Protection Committee. The Task Force is mandated to look into the affected passengers’ refunds and to provide recommendations on the way forward. While the existing licensing approval framework that applies to all new and existing licence holders is comprehensive, the Task Force amongst others, will also be reviewing the framework for enhancement.