Consumer / Before Your Flight / Advertisements

Advertisements

You are planning for your next holiday and came across an airline’s promotional advertisement for a flight. An airline must ensure they publish an all-inclusive price which consists of:

  • base air fare (including all charges payable to the airline);
  • government imposed taxes and fees;
  • fees and charges (e.g. airport, fuel or passenger service charges); or
  • surcharges and fees (e.g. baggage fees or insurance).

 

Illustration

A non-compliant advertisement

Logan noticed an advertisement to fly to Perth, which advertised:

Is this an acceptable advertisement?

The airline must state that the fare is an “all-in fare” and not just the base fare. Below is an example of an advertisement which includes necessary information for passengers. 



Dato’ Fariz Zulfa bin Tan Sri Mohd Mustafa

Senior General Manager, Commercial Services


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