Consumer / Complaints / Airline and airport contacts

Airline and airport contacts

The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

Airline/Airport	Contact Number	E-Mail Address / E-Form
AirAsia	N/A	Live Chat Click here Twitter Click here Facebook Click here
AirAsia X	N/A	Live Chat Click here Twitter Click here Facebook Click here
Batik Air (Formely known as Malindo Air)	+603 7841 5388	E-Mail customercare@batikair.com E-Form Click here
Firefly	+603 7845 4543	E-Mail customer_care@fireflyz.com.my Facebook Click here Twitter Click here
Malaysia Airlines	Within Malaysia 1 300 88 3000 Outside Malaysia +603 7843 3000	E-Mail customer@malaysiaairlines.com E-Form Click here
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)	N/A	E-Mail CARE@malaysiaairports.com.my E-Form Click here Facebook Click here Twitter Click here Instagram Click here
MASwings	Within Malaysia 1 300 88 3000 Outside Malaysia +603 7843 3000	E-Mail customercare.maswings@malaysiaairlines.com E-Form Click here Twitter Click here Facebook Click here
MYAirline	N/A	E-Mail customercare@myairline.my
Senai International Airport	+607 599 4500	E-Form Click here
SKS Airways	+603 7831 7422	info@sksairways.com

Contact Details of Foreign Airlines/Airports

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Airline/Airport	Contact Number	E-Mail Address / E-Form
Air China	+60387871434	E-Mail kulairport@airchina.com customer_relations@airchina.com
Air Mauritius	+603 2142 9161	E-Mail CustomerCare@airmauritius.com customerservices@airmauritius.com E-Form Click here
Bangkok Airways	+603 2148 0829	E-Mail customer_relations@bangkokair.com E-Mail(Malaysia Office) bangkokair@global-alliance.com.my E-Form Click here
British Airways	+44 20325 00145 +603 7712 4747	E-Form Click here Twitter Click here Facebook Click here
Cathay Pacific Airways	Within Malaysia +603 9212 6450	E-Form Click here WhatsApp Click here
Egypt Air	+603 8776 3096	E-Mail kualalumpur_kk@egyptair.com E-Form Click here
Emirates	+971 4708 3611 Within Malaysia: +603 6207 4999	E-Mail customer.affairs@emirates.com E-Form Click here Live Chat Click here
Ethiopian Airlines	+603 8776 3592 Within Malaysia: +6016 299 1696	E-Form Click here
Etihad Airways	+971 2511 0000 Within Malaysia: +603 7724 4340	E-Mail feedback@etihad.ae E-Form Click here Facebook Click here Twitter Click here
Eva Airways	+603 2162 2981 +603 2181 1000 +603 2181 1122	E-Form Click here
Iraqi Airways	N/A	E-Mail contactus@iraqiairways.aero Live Chat Click here
KLM Royal Dutch Airlines	N/A	E-Form Click here Facebook Click here Twitter Click here
Korean Air	+603 2030 0200	E-Mail customersvc@koreanair.com E-Form Click here Facebook Click here
Kuwait Airways	N/A	E-Mail KULTOKU@pacificworld.travel Twitter Click here Facebook Click here E-Form Click here
Myanmar Airways	Within Malaysia +603 2142 1199 Outside Malaysia +95 1 378 603 +95 1 377 840	E-Mail publicrelations@maiair.com
Nepal Airlines Corporation	+603 2698 7933	E-Mail info@nac.com.np raonline@nac.com.np
Oman Air	+603 8776 4682 +603 2058 5333 +603 8776 4680  +603 8776 4683	E-Mail Mohamad.Azri@omanair.com E-Form Click here
Qatar Airways	+974 4023 0000 +974 4022 5336	E-Mail tell-us@qatarairways.com.qa E-Form Click here Facebook Click here Twitter Click here Instagram Click here
Royal Brunei Airlines	+67 3221 2222	E-Mail feedback@rba.com.bn E-Form Click here
Royal Jordanian	+962 6510 0000	E-Mail Customer.Services@RJ.Com E-Form Click here Twitter Click here Facebook Click here
Saudia Airlines	+603 2166 7778	E-Form Click here E-Mail CR@Saudia.com Mishandled baggage related issues scrbag@saudia.com
Scoot Airline	+65 6329 1420	E-Form https://help.flyscoot.com/s/email-us Live Chat Click here
Singapore Airlines	+603 2789 8798 (Singapore) +65 6223 8888	E-Mail my_feedback@singaporeair.com.sg E-Form Click here Live Chat Click Here
Turkish Airlines	+603 2053 1899	N/A
Vietnam Airlines	+84 2438320320 +603 2031 1666	E-Mail kul.station@vietnamairlines.com helpdesk.my@vietnamairlines.com Email Click Here

 

Contact Details of Local Airlines/Airports

AirAsia

• E-Mail Address / E-Form
  • Live Chat Click here
  • Twitter Click here
  • Facebook Click here

AirAsia X

• Contact Number
  • N/A
• E-Mail Address / E-Form
  • Live Chat Click here
  • Twitter Click here
  • Facebook Click here

Malaysia Airlines

• Contact Number
  • Within Malaysia: 1 300 88 3000
  • Outside Malaysia: +603 7843 3000
• E-Mail Address / E-Form
  • E-Mail : customer@malaysiaairlines.com
  • E-Form : Click here

Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)

• E-Mail Address / E-Form
  • E-Mail : CARE@malaysiaairports.com.my
  • E-Form : Click here
  • Facebook : Click here
  • Twitter : Click here
  • Instagram : Click here

Batik Air (formely known as Malindo Air)

• Contact Numbers
  • +603 7841 5388
• E-Mail Address / E-Form
  • E-Mail customercare@batikair.com
  • E-Form Click here

MASwings

• Contact Numbers
  • Within Malaysia: 1 300 88 3000
  • Outside Malaysia: +603 7843 3000
• E-Mail Address / E-Form
  • E-Mail customercare.maswings@malaysiaairlines.com
  • E-Form Click here
  • Twitter Click here
  • Facebook Click here

Firefly

• Contact Number
  • +603 7845 4543
• E-Mail Address / E-Form
  • E-Mail customer_care@fireflyz.com.my
  • Facebook Click here
  • Twitter Click here

Senai International Airport

• Contact Numbers
  • +607 599 4500
• E-Mail Address / E-Form
  • E-Form Click here

SKS Airways

• Contact Number
  • +603 7831 7422
• E-Mail Address / E-Form
  • info@sksairways.com

MYAirline

• Contact Number
  • N/A
• Email Address / E-Form
  • Email customercare@myairline.my

Contact Details of Foreign Airlines/Airports

Air China

• Contact number
  • +603 8787 1434
• E-Mail Address / E-Form
  • E-Mail
    kulairport@airchina.com
  • E-Mail
    customer_relations@airchina.com

Air Mauritius

• Contact Number
  • +603 8787 1434
  • +603 2142 9161
• E-Mail Address / E-Form
  • E-Mail CustomerCare@airmauritius.com customerservices@airmauritius.com
  • E-Form Click here

Bangkok Airways

• Contact Number
  • +603 2148 0829
• E-Mail Address / E-Form
  • E-Mail customer_relations@bangkokair.com
  • E-Mail (Malaysia Office) bangkokair@global-alliance.com.my
  • E-Form Click here

British Airways

• Contact Number
  • +44 (0)203 250 0145
  • +603 7712 4747
• E-Mail Address / E-Form
  • E-Form Click here
  • Twitter Click here
  • Facebook Click here

Cathay Pacific Airways

• Contact Number
• +603 9212 6450 (Within Malaysia)
• E-Mail Address / E-Form
  • E-Form Click here
  • WhatsApp Click here

Egypt Air

• Contact Number
  • +603 8776 3096
  • Within Malaysia
  • +603 9212 6450
  • 1 800 819 469
• E-Mail Address / E-Form
  • E-Mail kualalumpur_kk@egyptair.com
  • E-Form Klik sini

Emirates

• Contact Number
  • +971 4708 3611
    Within Malaysia
  • +603 6207 4999
• E-Mail Address / E-Form
  • E-Mail customer.affairs@emirates.com
  • E-Form Click here
  • Live Chat Click here

Ethiopian Airlines

• Nombor untuk Dihubungi
  • +603 8776 3592
    Dalam Malaysia
  • +6016 299 1696

• E-Mail Address / E-Form
  • E-Form Click here

Etihad Airways

• Contact Number
  • +971 2511 0000
    Dalam Malaysia
  • +603 7724 4340
• E-Mail Address / E-Form
  • E-Mail feedback@etihad.ae
  • E-Form Click here
  • Facebook Click here
  • Twitter Click here

Eva Airways

• Contact Number
  • +603 2162 2981
  • +603 2181 1000
  • +603 2181 1122
• E-Mail Address / E-Form
  • E-Form Click here

Iraqi Airways

• E-Mail Address / E-Form
  • E-Mail contactus@iraqiairways.aero
  • Live Chat Click here

KLM Royal Dutch Airlines

• E-Mail Address / E-Form
  • E-Form Click here
  • Twitter Click here
  • Facebook Click here

Korean Air

• Contact Number
  • +603 2030 0200
• E-Mail Address / E-Form
  • E-Mail customersvc@koreanair.com
  • E-Form Click here
  • Facebook Click here

Kuwait Airways

• Contact Number
  • +603 62143 6033
  • +603 62143 7033
• E-Mail Address / E-Form
  • E-Mailweb@kuwaitairways.com web@kuwaitairways.com
  • Twitter Click here
  • Facebook Click here
  • E-Form Click here

Myanmar Airways

• Contact Number
  • Within Malaysia
    +603 2142 1199
  • Outside Malaysia
    +95 1 378 603
    +95 1 377 840
• E-Mail Address / E-Form
  • E-Mail publicrelations@maiair.com

Nepal Airlines Corporation

• Contact Number
  • +603 2698 7933
• E-Mail Address / E-Form
  • E-Mail
    info@nac.com.np
  • E-Mail
    aonline@nac.com.np

Oman Air

• Contact Number
  • +603 8776 4682
  • +603 2058 5333
  • +603 8776 4680 
  • +603 8776 4683
• E-Mail Address / E-Form
  • E-Mail Mohamad.Azri@omanair.com
  • E-Form Click here

Qatar Airways

• Contact Number
  • +974 4023 0000
  • +974 4022 5336
• E-Mail Address / E-Form
  • E-Mail tell-us@qatarairways.com.qa
  • E-Form Click here
  • Facebook Click here
  • Twitter Click here
  • Instagram Click here

Royal Brunei Airlines

• Contact Numbers
  • +67 3221 2222
• E-Mail Address / E-Form
  • E-Mail feedback@rba.com.bn
  • E-Form Click here

Royal Jordanian

• Contact Numbers
  • +962 6510 0000
• E-Mail Address / E-Form
  • E-Mail Customer.Services@RJ.Com
  • E-Form Click here
  • Twitter Click here
  • Facebook Click here

Saudia Airlines

• Contact Numbers
  • +603 2166 7778
• E-Mail Address / E-Form
  • E-Form Click here
  • E-Mail CR@Saudia.com
• Mishandled baggage related issues
  • E-Mail scrbag@saudia.com

Scoot Airline

• Contact Number
  • +65 6329 1420 
• E-Mail Address / E-Form
  • E-Form Click Here
  • Live Chat Click Here

Singapore Airlines

• Contact Numbers
  • +603 2789 8798
    (Singapore)
  • +65 6223 8888
• E-Mail Address / E-Form
  • E-Mail my_feedback@singaporeair.com.sg
  • E-Form Click here
  • Live Chat Click Here

Turkish Airlines

• Contact Numbers
  • +603 2053 1899

Vietnam Airlines

• Contact Numbers
  • +603 776 4620
  • +603 2031 1555
  • +84 2438320320
  • 603 2031 1666
• E-Mail Address / E-Form
  • E-Mail kul.station@vietnamairlines.com helpdesk.my@vietnamairlines.com
  • Email Click Here