Consumer / Complaints / Airline and airport contacts

Airline and airport contacts

The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

Airline/AirportContact NumberE-Mail Address / E-Form
AirAsiaN/A
Live Chat
Twitter
Facebook
Click here
AirAsia X
Within Malaysia

[Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute.9am-6pm (GMT+8) Monday to Friday]

Live Chat
Twitter
Facebook
Malaysia Airlines
Within Malaysia
Outside Malaysia

+603 7843 3000

E-Mail
E-Form
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)N/A
E-Mail
E-Form
Facebook
Twitter
Instagram
Malindo Air+603 7841 5388
E-Mail
E-Form
MASwings
Within Malaysia
Outside Malaysia
E-Mail
E-Form
Twitter
Facebook
Firefly+603 7845 4543
E-Mail
Facebook
Twitter
Senai International Airport+607 599 4500
E-Form

Contact Details of Foreign Airlines/Airports

Airline/AirportContact NumberE-Mail Address / E-Form
Air China+60387871434
E-Mail
Air Mauritius+603 2142 9161

 

 

 

E-Mail
E-Form
Bangkok Airways
E-Mail
E-Mail(Malaysia Office)
E-Form
British Airways

 

E-Form
Twitter
Facebook
Cathay Pacific Airways

Within Malaysia

+603 9212 6450 

E-Form
WhatsApp
Egypt Air

 

E-Mail
E-Form
 
Emirates

Within Malaysia:
+603 6207 4999

E-Mail
E-Form
Live Chat
 
Ethiopian Airlines

Within Malaysia:
+6016 299 1696

 
E-Form
Etihad Airways
E-Mail
E-Form
Facebook
Twitter
 
Eva Airways
E-Form
Iraqi AirwaysN/A
E-Mail

Live Chat
Click here

KLM Royal Dutch AirlinesN/A
E-Form
Facebook
Twitter
Korean Air+603 2030 0200
E-Mail
E-Form
Facebook
Kuwait AirwaysN/A
E-Mail
Twitter
Facebook
E-Form
Myanmar Airways
Within Malaysia +603 2142 1199
E-Mail
Nepal Airlines Corporation+603 2698 7933

E-Mail

info@nac.com.np

raonline@nac.com.np

Oman Air
E-Mail
E-Form
Qatar Airways+974 4023 0000 +974 4022 5336
E-Mail
E-Form
Facebook
Click here
Twitter
Instagram
Royal Brunei Airlines+67 3221 2222
E-Mail
E-Form
Royal Jordanian+962 6510 0000
E-Mail
E-Form
Twitter
Facebook
Saudia Airlines+603 2166 7778
E-Form
Singapore Airlines+603 2789 8798
(Singapore)
+65 6223 8888
E-Mail
Live Chat
 
Vietnam Airlines+603 7764 620 +603 2031 1555
+84 2438320320
+603 2031 1666
E-Mail

 

Contact Details of Local Airlines/Airports

AirAsia

AirAsia X

Malaysia Airlines

Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)

Malindo Air

MASwings

Firefly

Senai International Airport

Contact Details of Foreign Airlines/Airports

Air China

Air Mauritius

Bangkok Airways

British Airways

Cathay Pacific Airways

Egypt Air

Emirates

Ethiopian Airlines

Etihad Airways

Eva Airways

Iraqi Airways

KLM Royal Dutch Airlines

Korean Air

Kuwait Airways

Myanmar Airways

Nepal Airlines Corporation

Oman Air

Qatar Airways

Royal Brunei Airlines

Royal Jordanian

Saudia Airlines

Singapore Airlines

Vietnam Airlines