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Consumer / Complaints / Airline and airport contacts

Airline and airport contacts

The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

Airline/AirportContact NumberE-Mail Address / E-Form
AirAsiaN/A
Live Chat
Twitter
Facebook
Click here
E-Form
AirAsia X
Within Malaysia

[Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute.9am-6pm (GMT+8) Monday to Friday]

Live Chat
Twitter
Facebook
Malaysia Airlines
Within Malaysia
Outside Malaysia

+603-7843 3000

E-Mail
E-Form
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)N/A
E-Mail
E-Form
Live Chat
Facebook
Twitter
Instagram
Malindo Air+603-7841 5388
E-Mail
E-Form
MASwings
Within Malaysia
Outside Malaysia
E-Mail
E-Form
Twitter
Facebook
Firefly+603-78454543
E-Mail
Facebook
Twitter
Senai International Airport+607-599 4500
E-Form

Contact Details of Foreign Airlines/Airports

Airline/AirportContact NumberE-Mail Address / E-Form
Air China+60387871434
E-Mail
Air Mauritius(603) 2142 9161
(603) 2142 9087
(603) 2142 9087

 

 

 

E-Mail
E-Form
Bangkok Airways
E-Mail
E-Mail(Malaysia Office)
E-Form
British Airways

 

E-Form
Twitter
Facebook
Cathay Pacific Airways

Within Malaysia

03-92126450 / 1800-819-469

E-Form
WhatsApp
Egypt Air
E-Mail
E-Form
 
Emirates

Within Malaysia:
+60362074999

E-Mail
E-Form
Live Chat
 
Ethiopian Airlines

Within Malaysia:
+60162991696

 
E-Form
Etihad Airways
+97125110000
Within Malaysia:
+60377244340
E-Mail
E-Form
Facebook
Twitter
 
Eva Airways
E-Form
Iraqi Airways+60320531890
E-Mail

Live Chat
Click here

KLM Royal Dutch Airlines+60377124555
E-Form
Facebook
Twitter
Korean Air+60320300200
E-Mail
E-Form
Facebook
Kuwait Airways

+603-621436033

+603-621437033

E-Mail
Twitter
Facebook
E-Form
Myanmar Airways
Within Malaysia 03-2142 1199
E-Mail
Nepal Airlines Corporation603-26987933

E-Mail

info@nac.com.np

raonline@nac.com.np

Oman Air
E-Mail
E-Form
Qatar Airways+974 4023 0000 +974 4022 5336
E-Mail
E-Form
Facebook
Click here
Twitter
Instagram
Royal Brunei Airlines+6732212222
(60)88242193
(60)88242194
(60)88242195
(60)88242196
E-Mail
E-Form
Royal Jordanian+96265100000
E-Mail
E-Form
Twitter
Facebook
Saudia Airlines603 – 2166 7778
E-Form
Singapore Airlines+60 3 2618 6333
(Singapore)
+65 6223 8888
E-Mail
Live Chat
 
Vietnam Airlines+603-7764620 +603-20311555
+84 2438320320
603 2031 1666
E-Mail

Contact Details of Local Airlines/Airports

AirAsia

AirAsia X

Malaysia Airlines

Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)

Malindo Air

MASwings

Firefly

Senai International Airport

Contact Details of Foreign Airlines/Airports

Air China

Air Mauritius

Bangkok Airways

British Airways

Cathay Pacific Airways

Egypt Air

Emirates

Ethiopian Airlines

Etihad Airways

Eva Airways

Iraqi Airways

KLM Royal Dutch Airlines

Korean Air

Kuwait Airways

Myanmar Airways

Nepal Airlines Corporation

Oman Air

Qatar Airways

Royal Brunei Airlines

Royal Jordanian

Saudia Airlines

Singapore Airlines

Vietnam Airlines