Consumer / Complaints / Airline and airport contacts
Airline and airport contacts
The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.
Contact Details of Local Airlines/Airports
| Airline/Airport | Contact Number | E-Mail Address / E-Form |
| AirAsia | N/A |
E-Form
Live Chat
Twitter
|
| AirAsia X |
Within Malaysia
[Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute.9am-6pm (GMT+8) Monday to Friday] |
E-Form
Live Chat
Twitter
|
| Malaysia Airlines |
Within Malaysia
Outside Malaysia
|
E-Mail
E-Form
|
| Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport) | N/A |
E-Mail
E-Form
Live Chat
Facebook
Twitter
Instagram
|
| Malindo Air | +603-7841 5388 |
E-Mail
E-Form
|
| MASwings |
Within Malaysia
Outside Malaysia
|
E-Mail
E-Form
Twitter
Facebook
|
| Firefly | +603-78454543 |
E-Mail
Facebook
Twitter
|
| Senai International Airport | +607-599 4500 |
E-Form
|
Contact Details of Foreign Airlines/Airports
| Airline/Airport | Contact Number | E-Mail Address / E-Form |
| Air China |
E-Mail
|
|
| Air Mauritius |
E-Mail
|
|
| Bangkok Airways |
E-Mail
E-Mail(Malaysia Office)
E-Form
|
|
| British Airways |
E-Form
Twitter
Facebook
|
|
| Cathay Pacific Airways |
E-Form
|
|
| Egypt Air |
E-Mail
|
|
| Emirates |
E-Mail
|
|
| Ethiopian Airlines |
E-Mail
E-Form
|
|
| Etihad Airways |
E-Mail
E-Form
|
|
| Eva Airways |
E-Form
|
|
| Iraqi Airways | +60321100105 |
E-Mail
|
| KLM Royal Dutch Airlines | +60377124555 |
E-Form
Facebook
Twitter
|
| Korean Air | +60320300200 |
E-Mail
E-Form
|
| Kuwait Airways | +603-621436033 |
E-Mail
Twitter
Facebook
E-Form
|
| Myanmar Airways |
E-Mail
|
|
| Nepal Airlines Corporation |
|
|
| Oman Air |
E-Mail
E-Form
|
|
| Qatar Airways |
E-Mail
E-Form
|
|
| Royal Brunei Airlines | +6732212222 |
E-Mail
E-Form
|
| Royal Jordanian | +96265202525 |
E-Mail
E-Form
Twitter
Facebook
|
| Saudia Airlines |
E-Form
|
|
| Shaheen Air | +9221111808080 +9221111707070 |
E-Mail
Twitter
Facebook
|
| Silk Air |
E-Mail
E-Form |
|
| Singapore Airlines | N/A |
E-Mail
|
| Vietnam Airlines | +603-7764620 +603-20311555 |
E-Mail
|
Contact Details of Local Airlines/Airports
AirAsia
- E-Mail Address / E-Form
- E-Form Click here
- Live Chat Click here
- Twitter Click here
AirAsia X
- Contact Number
- Within Malaysia: 1600 85 8888 [Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute. 9am-6pm (GMT+8) Monday to Friday]
- E-Mail Address / E-Form
- E-Form Click here
- Live Chat Click here
- Twitter Click here
Firefly
- Contact Number
- E-Mail Address / E-Form
- E-Mail customer_care@fireflyz.com.my
- Facebook Click here
- Twitter Click here
Malaysia Airlines
- Contact Number
- Within Malaysia: 1 300 88 3000
- Outside Malaysia: +603-7843 3000
- E-Mail Address / E-Form
- E-Mailcustomer@malaysiaairlines.com
- E-FormClick here
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)
- E-Mail Address / E-Form
- E-Mail CARE@malaysiaairports.com.my
- E-Form Click here
- Live Chat Click here
- Facebook Click here
- Twitter Click here
- Instagram Click here
MASwings
- Contact Numbers
- Within Malaysia: 1 300 88 3000
- Outside Malaysia: +603-7843 3000
- E-Mail Address / E-Form
- E-Mail customercare.maswings@malaysiaairlines.com
- E-Form Click here
- Twitter Click here
- Facebook Click here
Malindo Air
- Contact Numbers
- E-Mail Address / E-Form
- E-Mail customer_care@malindoair.com
- E-Form Click here
Senai International Airport
- Contact Numbers
- E-Mail Address / E-Form
- E-Form Click here
Contact Details of Foreign Airlines/Airports
Air China
- E-Mail Address / E-Form
- E-Mail kulairport@airchina.com
Air Mauritius
- E-Mail Address / E-Form
Bangkok Airways
- Contact Number
- E-Mail Address / E-Form
- E-Mail customer_relations@bangkokair.com
- E-Mail (Malaysia Office) bangkokair@global-alliance.com.my
- E-Form Click here
British Airways
- Contact Number
- E-Mail Address / E-Form
- E-FormClick here
- TwitterClick here
- FacebookClick here
Cathay Pacific Airways
- E-Mail Address / E-Form
- E-Form Click here
Egypt Air
- Contact Number
- E-Mail Address / E-Form
- E-Mail kualalumpur_kk@egyptair.com
Emirates
- Contact Number
- E-Mail Address / E-Form
Ethiopian Airlines
- Contact Number
- E-Mail Address / E-Form
- E-Mail osmanh@ethiopianairlines.com
- E-Form Click here
Etihad Airways
- Contact Number
- E-Mail Address / E-Form
- E-Mail feedback@etihad.ae
- E-Form Click here
Eva Airways
- Contact Number
- E-Mail Address / E-Form
- E-Form Click here
Iraqi Airways
- Contact Number
- E-Mail Address / E-Form
- E-Mail contactus@iraqiairways.aero
KLM Royal Dutch Airlines
- Contact Number
- E-Mail Address / E-Form
- E-Form Click here
- Twitter Click here
- Facebook Click here
Korean Air
- Contact Number
- E-Mail Address / E-Form
- E-Mail customersvc@koreanair.com
- E-Form Click here
Kuwait Airways
- Contact Number
- E-Mail Address / E-Form
- E-Mailweb@kuwaitairways.com web@kuwaitairways.com
- Twitter Click here
- Facebook Click here
- E-Form Click here
Myanmar Airways
- Contact Number
- E-Mail Address / E-Form
- E-Mail publicrelations@maiair.com
Nepal Airlines Corporation
- E-Mail Address / E-Form
- E-Mail info@nac.com.np
Oman Air
- Contact Number
- E-Mail Address / E-Form
- E-Mail Mohamad.Azri@omanair.com
- E-Form Click here
Qatar Airways
- E-Mail Address / E-Form
- E-Mail tell-us@qatarairways.com.qa
- E-Form Click here
Royal Brunei Airlines
- Contact Numbers
- E-Mail Address / E-Form
- E-Mail feedback@rba.com.bn
- E-Form Click here
Royal Jordanian
- Contact Numbers
- E-Mail Address / E-Form
- E-Mail Customer.Services@RJ.Com
- E-Form Click here
- Twitter Click here
- Facebook Click here
Saudia Airlines
- E-Mail Address / E-Form
- E-Form Click here
Shaheen Air
- Contact Numbers
- E-Mail Address / E-Form
- E-Mail customerservices@shaheenair.com
- Twitter Click here
- Facebook Click here
Silk Air
- Contact Numbers
- E-Mail Address / E-Form
- E-Mail MY_Feedback@singaporeair.com.sg (for passengers residing in Malaysia) MI_feedback@singaporeair.com.sg (for passengers residing outside Malaysia)
- E-Form Click here
Singapore Airlines
- E-Mail Address / E-Form
- E-Mail MY_Feedback@singaporeair.com.sg
- E-Form Click here
Vietnam Airlines
- Contact Numbers
- E-Mail Address / E-Form