Airline and airport contacts
The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.
Contact Details of Local Airlines/Airports
Airline/Airport | Contact Number | E-Mail Address / E-Form |
AirAsia | N/A |
Live Chat
Twitter
Facebook
Click here |
AirAsia X | N/A |
Live Chat
Twitter
Facebook
|
Batik Air (Formely known as Malindo Air) | +603 7841 5388 | |
Firefly | +603 7845 4543 | |
Malaysia Airlines
|
Within Malaysia
Outside Malaysia
|
Â
|
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)
|
N/A
Â
|
E-Mail
E-Form
Facebook
Twitter
Instagram
|
MASwings
|
Within Malaysia
Outside Malaysia
|
E-Mail
E-Form
Twitter
Facebook
|
MYAirline
|
N/A
|
E-Mail
Â
|
Senai International Airport | +607 599 4500 |
E-Form
|
SKS Airways | +603 7831 7422 |
Â
|
Contact Details of Foreign Airlines/Airports
​
Airline/Airport | Contact Number | E-Mail Address / E-Form |
Air China | +60387871434 |
E-Mail
|
Air Mauritius |
E-Mail
E-Form
|
|
Bangkok Airways |
E-Mail
E-Mail(Malaysia Office)
E-Form
|
|
British Airways |
|
E-Form
Twitter
Facebook
|
Cathay Pacific Airways |
Within Malaysia |
E-Form
WhatsApp
|
Egypt Air |
|
E-Mail
E-Form
Â
|
Emirates |
Within Malaysia: |
E-Mail
E-Form
Live Chat
Â
|
Ethiopian Airlines |
Within Malaysia: |
E-Form
|
Etihad Airways |
E-Mail
E-Form
Facebook
Twitter
Â
|
|
Eva Airways |
E-Form
|
|
Iraqi Airways | N/A |
E-Mail
Live Chat |
KLM Royal Dutch Airlines | N/A |
E-Form
Facebook
Twitter
|
Korean Air | +603 2030 0200 |
E-Mail
E-Form
Facebook
|
Kuwait Airways | N/A |
E-Mail
Twitter
Facebook
E-Form
|
Myanmar Airways |
Within Malaysia +603 2142 1199
Outside Malaysia |
E-Mail
|
Nepal Airlines Corporation | +603 2698 7933 |
|
Oman Air |
E-Mail
E-Form
|
|
Qatar Airways | +974 4023 0000 +974 4022 5336 |
E-Mail
E-Form
Facebook
Click here
Instagram
|
Royal Brunei Airlines | +67 3221 2222 |
E-Mail
E-Form
|
Royal Jordanian | +962 6510 0000 |
E-Mail
E-Form
Twitter
Facebook
|
Saudia Airlines | +603 2166 7778 |
E-Form
E-Mail
|
Scoot Airline
|
|
Â
Â
|
Singapore Airlines
|
+603 2789 8798 (Singapore) +65 6223 8888
|
E-Mail
Live Chat
|
Turkish Airlines
|
|
N/A |
Vietnam Airlines | +84 2438320320 +603 2031 1666 |
E-Mail
Email
Click Here |
Contact Details of Local Airlines/Airports
AirAsia
- E-Mail Address / E-Form
- Live Chat Click here
- Twitter Click here
- Facebook Click here
AirAsia X
- Contact Number
- N/A
- E-Mail Address / E-Form
- Live Chat Click here
- Twitter Click here
-
Facebook Click here
Malaysia Airlines
- Contact Number
- Within Malaysia: 1 300 88 3000
- Outside Malaysia: +603 7843 3000
- E-Mail Address / E-Form
- E-Mail : customer@malaysiaairlines.com
- E-Form :Â Click here
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)
- E-Mail Address / E-Form
- E-Mail : CARE@malaysiaairports.com.my
- E-Form : Click here
- Facebook : Click here
- Twitter : Click here
- Instagram : Click here
Batik Air (formely known as Malindo Air)
- Contact Numbers
- E-Mail Address / E-Form
- E-Mail customercare@batikair.com
- E-Form Click here
MASwings
- Contact Numbers
- Within Malaysia:Â 1 300 88 3000
- Outside Malaysia:Â +603 7843 3000
- E-Mail Address / E-Form
- E-Mail customercare.maswings@malaysiaairlines.com
- E-Form Click here
- Twitter Click here
- Facebook Click here
Firefly
- Contact Number
- E-Mail Address / E-Form
- E-Mail customer_care@fireflyz.com.my
- Facebook Click here
- Twitter Click here
Senai International Airport
- Contact Numbers
- E-Mail Address / E-Form
- E-Form Click here
SKS Airways
- Contact Number
- E-Mail Address / E-Form
MYAirline
- Contact Number
- N/A
- Email Address / E-Form
Contact Details of Foreign Airlines/Airports
Air China
- Contact number
- E-Mail Address / E-Form
Air Mauritius
- Contact Number
- E-Mail Address / E-Form
Bangkok Airways
- Contact Number
- E-Mail Address / E-Form
- E-Mail customer_relations@bangkokair.com
- E-Mail (Malaysia Office)Â bangkokair@global-alliance.com.my
- E-Form Click here
British Airways
- Contact Number
- E-Mail Address / E-Form
- E-Form Click here
- Twitter Click here
- Facebook Click here
Cathay Pacific Airways
- Contact Number
- +603 9212 6450 (Within Malaysia)
- E-Mail Address / E-Form
- E-Form Click here
- WhatsApp Click here
Egypt Air
- Contact Number
- +603 8776 3096
- Within Malaysia
- +603 9212 6450
- 1 800 819 469
- E-Mail Address / E-Form
- E-Mail kualalumpur_kk@egyptair.com
-
E-Form Klik sini
Emirates
- Contact Number
- +971 4708 3611
Within Malaysia
- +971 4708 3611
- E-Mail Address / E-Form
- E-Mail customer.affairs@emirates.com
-
E-Form Click here
-
Live Chat Click here
Ethiopian Airlines
- Nombor untuk Dihubungi
- +603 8776 3592
Dalam Malaysia
- +603 8776 3592
- E-Mail Address / E-Form
-
        etadmin@ethiopianairlines.com.my
- E-Form Click here
-
Etihad Airways
- Contact Number
- +971 2511 0000
Dalam Malaysia
- +971 2511 0000
- E-Mail Address / E-Form
- E-Mail feedback@etihad.ae
- E-Form Click here
-
Facebook Click here
-
Twitter Click here
Eva Airways
- Contact Number
- E-Mail Address / E-Form
- E-Form Click here
Iraqi Airways
- E-Mail Address / E-Form
- E-Mail contactus@iraqiairways.aero
-
Live Chat Click here
KLM Royal Dutch Airlines
- E-Mail Address / E-Form
- E-Form Click here
- Twitter Click here
- Facebook Click here
Korean Air
- Contact Number
- E-Mail Address / E-Form
- E-Mail customersvc@koreanair.com
- E-Form Click here
-
Facebook Click here
Kuwait Airways
- Contact Number
- E-Mail Address / E-Form
- E-Mail web@kuwaitairways.com web@kuwaitairways.com
- Twitter Click here
- Facebook Click here
- E-Form Click here
Myanmar Airways
- Contact Number
-
Within Malaysia
+603 2142 1199
-
- E-Mail Address / E-Form
- E-Mail publicrelations@maiair.com
Nepal Airlines Corporation
- Contact Number
- E-Mail Address / E-Form
- E-Mail
info@nac.com.np - E-Mail
aonline@nac.com.np
- E-Mail
Oman Air
- Contact Number
- E-Mail Address / E-Form
- E-Mail Mohamad.Azri@omanair.com
- E-Form Click here
Qatar Airways
- Contact Number
- E-Mail Address / E-Form
- E-Mail tell-us@qatarairways.com.qa
- E-Form Click here
-
Facebook Click here
-
Twitter Click here
-
Instagram Click here
Royal Brunei Airlines
- Contact Numbers
- E-Mail Address / E-Form
- E-Mail feedback@rba.com.bn
- E-Form Click here
Royal Jordanian
- Contact Numbers
- E-Mail Address / E-Form
- E-Mail Customer.Services@RJ.Com
- E-Form Click here
- Twitter Click here
- Facebook Click here
Saudia Airlines
- Contact Numbers
- E-Mail Address / E-Form
- E-Form Click here
- E-Mail CR@Saudia.com
- Mishandled baggage related issues
- E-Mail scrbag@saudia.com
Scoot Airline
- Contact Number
- E-Mail Address / E-Form
- E-Form Click Here
- Live Chat Click Here
Singapore Airlines
- Contact Numbers
- +603 2789 8798
(Singapore) - +65 6223 8888
- +603 2789 8798
- E-Mail Address / E-Form
- E-Mail my_feedback@singaporeair.com.sg
- E-Form Click here
-
Live Chat Click Here
Turkish Airlines
- Contact Numbers
Vietnam Airlines
- Contact Numbers
- E-Mail Address / E-Form