Consumer / Complaints / Airline and airport contacts

Airline and airport contacts

The most appropriate way to resolve a complaint is to contact the airline or airport directly as they would be in the best position to assist you. If you haven’t made an official complaint with your airline or airport, use the contact details listed on this page to reach out to them. If you have not heard from the airline or airport after 30 days from lodging your report, you may submit a complaint to MAVCOM here.

Contact Details of Local Airlines/Airports

Airline/Airport	Contact Number	E-Mail Address / E-Form
AirAsia	N/A	E-Form Click here Live Chat Click here Twitter Click here
AirAsia X	Within Malaysia 1600 85 8888 [Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute.9am-6pm (GMT+8) Monday to Friday]	E-Form Click here Live Chat Click here Twitter Click here
Malaysia Airlines	Within Malaysia 1 300 88 3000 Outside Malaysia +603-7843 3000	E-Mail customer@malaysiaairlines.com E-Form Click here
Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)	N/A	E-Mail CARE@malaysiaairports.com.my E-Form Click here Live Chat Click here Facebook Click here Twitter Click here Instagram Click here
Malindo Air	+603-7841 5388	E-Mail customer_care@malindoair.com E-Form Click here
MASwings	Within Malaysia 1 300 88 3000 Outside Malaysia +603-7843 3000	E-Mail customercare.maswings@malaysiaairlines.com E-Form Click here Twitter Click here Facebook Click here
Firefly	+603-78454543	E-Mail customer_care@fireflyz.com.my Facebook Click here Twitter Click here
Senai International Airport	+607-599 4500	E-Form Click here

Contact Details of Foreign Airlines/Airports

Airline/Airport	Contact Number	E-Mail Address / E-Form
Air China	+60387871434	E-Mail kulairport@airchina.com
Air Mauritius		E-Mail CustomerCare@airmauritius.com customerservices@airmauritius.com
Bangkok Airways	+60321480829	E-Mail customer_relations@bangkokair.com E-Mail(Malaysia Office) bangkokair@global-alliance.com.my E-Form Click here
British Airways	+4403444930787	E-Form Click here Twitter Click here Facebook Click here
Cathay Pacific Airways		E-Form Click here
Egypt Air	+60387763096 +60387763095	E-Mail kualalumpur_kk@egyptair.com
Emirates	+97147083611	E-Mail customer.affairs@emirates.com
Ethiopian Airlines	+60387763592	E-Mail osmanh@ethiopianairlines.com E-Form Click here
Etihad Airways	+97125110000	E-Mail feedback@etihad.ae E-Form Click here
Eva Airways	+60321622981	E-Form Click here
Iraqi Airways	+60321100105	E-Mail contactus@iraqiairways.aero
KLM Royal Dutch Airlines	+60377124555	E-Form Click here Facebook Click here Twitter Click here
Korean Air	+60320300200	E-Mail customersvc@koreanair.com E-Form Click here
Kuwait Airways	+603-621436033	E-Mail customersvc@koreanair.com KULTOKU@pacificworld.travel Twitter Click here Facebook Click here E-Form Click here
Myanmar Airways	+009519670021	E-Mail publicrelations@maiair.com
Nepal Airlines Corporation		E-Mail info@nac.com.np
Oman Air	+60387764682	E-Mail Mohamad.Azri@omanair.com E-Form Click here
Qatar Airways		E-Mail tell-us@qatarairways.com.qa E-Form Click here
Royal Brunei Airlines	+6732212222	E-Mail feedback@rba.com.bn E-Form Click here
Royal Jordanian	+96265202525	E-Mail Customer.Services@RJ.Com E-Form Click here Twitter Click here Facebook Click here
Saudia Airlines		E-Form Click here
Shaheen Air	+9221111808080 +9221111707070	E-Mail customerservices@shaheenair.com Twitter Click here Facebook Click here
Silk Air		E-Mail MI_feedback@singaporeair.com.sg E-Form Click here
Singapore Airlines	N/A	E-Mail MY_Feedback@singaporeair.com.sg E-Form Click here
Vietnam Airlines	+603-7764620 +603-20311555	E-Mail kul.station@vietnamairlines.com helpdesk.my@vietnamairlines.com

Contact Details of Local Airlines/Airports

AirAsia

• E-Mail Address / E-Form
  • E-Form Click here
  • Live Chat Click here
  • Twitter Click here

AirAsia X

• Contact Number
  • Within Malaysia: 1600 85 8888 [Premium line available from Malaysian telco – Telekom, Celcom, Maxis & Digi at MYR1.95 per minute. 9am-6pm (GMT+8) Monday to Friday]
• E-Mail Address / E-Form
  • Emailcustomer@malaysiaairlines.com
  • E-Form Click here
  • Live Chat Click here
  • Twitter Click here

Firefly

• Contact Number
  • +603-78454543
• E-Mail Address / E-Form
  • E-Mail customer_care@fireflyz.com.my
  • Facebook Click here
  • Twitter Click here

Malaysia Airlines

• Contact Number
  • Within Malaysia: 1 300 88 3000
  • Outside Malaysia: +603-7843 3000
• E-Mail Address / E-Form
  • E-Mailcustomer@malaysiaairlines.com
  • E-FormClick here

Malaysia Airports (all commercial airports in Malaysia, except for Senai International Airport)

• E-Mail Address / E-Form
  • E-Mail CARE@malaysiaairports.com.my
  • E-Form Click here
  • Live Chat Click here
  • Facebook Click here
  • Twitter Click here
  • Instagram Click here

MASwings

• Contact Numbers
  • Within Malaysia: 1 300 88 3000
  • Outside Malaysia: +603-7843 3000
• E-Mail Address / E-Form
  • E-Mail customercare.maswings@malaysiaairlines.com
  • E-Form Click here
  • Twitter Click here
  • Facebook Click here

Malindo Air

• Contact Numbers
  • +603-7841 5388
• E-Mail Address / E-Form
  • E-Mail customer_care@malindoair.com
  • E-Form Click here

Senai International Airport

• Contact Numbers
  • +607-599 4500
• E-Mail Address / E-Form
  • E-Form Click here

Contact Details of Foreign Airlines/Airports

Air China

• E-Mail Address / E-Form
  • E-Mail kulairport@airchina.com

Air Mauritius

• E-Mail Address / E-Form
  • E-Mail CustomerCare@airmauritius.com customerservices@airmauritius.com

Bangkok Airways

• Contact Number
  • +60321480829
• E-Mail Address / E-Form
  • E-Mail customer_relations@bangkokair.com
  • E-Mail (Malaysia Office) bangkokair@global-alliance.com.my
  • E-Form Click here

British Airways

• Contact Number
  • +4403444930787
• E-Mail Address / E-Form
  • E-FormClick here
  • TwitterClick here
  • FacebookClick here

Cathay Pacific Airways

• E-Mail Address / E-Form
  • E-Form Click here

Egypt Air

• Contact Number
  • +60387763096
  • +60387763095
• E-Mail Address / E-Form
  • E-Mail kualalumpur_kk@egyptair.com

Emirates

• Contact Number
  • +9714 7083611
• E-Mail Address / E-Form
  • E-Mail customer.affairs@emirates.com

Ethiopian Airlines

• Contact Number
  • +60387763592
• E-Mail Address / E-Form
  • E-Mail osmanh@ethiopianairlines.com
  • E-Form Click here

Etihad Airways

• Contact Number
  • +97125110000
• E-Mail Address / E-Form
  • E-Mail feedback@etihad.ae
  • E-Form Click here

Eva Airways

• Contact Number
  • +60321622981
• E-Mail Address / E-Form
  • E-Form Click here

Iraqi Airways

• Contact Number
  • +60321100105
• E-Mail Address / E-Form
  • E-Mail contactus@iraqiairways.aero

KLM Royal Dutch Airlines

• Contact Number
  • +60377124555
• E-Mail Address / E-Form
  • E-Form Click here
  • Twitter Click here
  • Facebook Click here

Korean Air

• Contact Number
  • +60320300200
• E-Mail Address / E-Form
  • E-Mail customersvc@koreanair.com
  • E-Form Click here

Kuwait Airways

• Contact Number
  • +603-621436033
• E-Mail Address / E-Form
  • E-Mailweb@kuwaitairways.com web@kuwaitairways.com
  • Twitter Click here
  • Facebook Click here
  • E-Form Click here

Myanmar Airways

• Contact Number
  • +009519670021
• E-Mail Address / E-Form
  • E-Mail publicrelations@maiair.com

Nepal Airlines Corporation

 

• E-Mail Address / E-Form
  • E-Mail info@nac.com.np

Oman Air

• Contact Number
  • +60387764682
• E-Mail Address / E-Form
  • E-Mail Mohamad.Azri@omanair.com
  • E-Form Click here

Qatar Airways

• E-Mail Address / E-Form
  • E-Mail tell-us@qatarairways.com.qa
  • E-Form Click here

Royal Brunei Airlines

• Contact Numbers
  • +6732212222
• E-Mail Address / E-Form
  • E-Mail feedback@rba.com.bn
  • E-Form Click here

Royal Jordanian

• Contact Numbers
  • +96265202525
• E-Mail Address / E-Form
  • E-Mail Customer.Services@RJ.Com
  • E-Form Click here
  • Twitter Click here
  • Facebook Click here

Saudia Airlines

• E-Mail Address / E-Form
  • E-Form Click here

Shaheen Air

• Contact Numbers
  • +9221111808080
  • +9221111707070
• E-Mail Address / E-Form
  • E-Mail customerservices@shaheenair.com
  • Twitter Click here
  • Facebook Click here

Silk Air

• Contact Numbers
• E-Mail Address / E-Form
  • E-Mail MY_Feedback@singaporeair.com.sg (for passengers residing in Malaysia) MI_feedback@singaporeair.com.sg (for passengers residing outside Malaysia)
  • E-Form Click here

Singapore Airlines

• E-Mail Address / E-Form
  • E-Mail MY_Feedback@singaporeair.com.sg
  • E-Form Click here

Vietnam Airlines

• Contact Numbers
  • +603-7764620
  • +603-20311555
• E-Mail Address / E-Form
  • E-Mail kul.station@vietnamairlines.com helpdesk.my@vietnamairlines.com