Consumer / Complaints / Make a complaint

Make a complaint

Have you already lodged a report with the airline, airport or aviation service provider to give them an opportunity to resolve your complaint? For the initial stages, they would be in the best position to resolve the issue you are facing. To contact the customer service department of the airline or airport, you may find their contact details on Airline and airport contacts page.

If the airline, airport or aviation service provider has not resolved your complaint after 30 days from your initial complaint, you may submit a complaint to MAVCOM through the FlySmart website. Once you have made your submission, you will receive an initial response from us within seven days. We may request that you submit documents and information to assist us in handling your case. Please allow up to 30 calendar days for the resolution of your complaint.

Check status

If you have submitted your complaint to MAVCOM through the FlySmart website, kindly refer here to check the status of your case. If you are not able to trace back or have forgotten your case reference number, please e-mail us at enquiries@flysmart.my