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Consumer

  • Introduction
  • Before Your Flight
    • Airline information disclosure
    • Automatic add-ons
    • Communication of changes in flight status
    • Persons with Disability
    • Post-purchase price increase
    • Price disclosure
    • Terms and conditions
  • At The Airport
    • Denied Boarding
    • Flight Delays and Cancellations
  • After Your Flight
    • Damage of mobility equipment
    • Lost, damaged and delayed baggage
  • Complaints
    • Introduction and procedure
    • Airline and airport contacts
    • Make a complaint / Check Status
  • FAQs

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