Select Page

Industry / Know Your STOLports

Know Your STOLports

1. Analysis of Public Service Obligation (PSO) Destinations in Sarawak and Sabah

Miri, Sarawak
Brief backgroundBoth Miri and Marudi districts fall under the Miri Division. Miri, the second Sarawakian city (Kuching being first) is where the state’s lucrative business of petroleum and natural gas began in 1910. The industry developed the small village into what it is today. As the hub of rural air services in Sarawak, Miri connects to the other Rural Air Services (RAS) destinations within a 55-minute flight, excluding Mukah in the south-west, which is a 1 hour and 10-minute flight.
Distance to closest town, time:Marudi, 45 minutes by road
Facilities:Government offices, colleges and universities, banks, public and private hospitals, telecommunications, airports, chain hotels, shopping malls, museums
Population:300,000 (2010)
Main economy:Oil and gas, palm oil and tourism
Administration:Miri District (Miri Division)
Passenger profile:Locals, rural communities, retirees, government officials, private sectors, business owners
Total number of passengers:

The total number of MASwings passengers departing from and arriving in Miri from 2016 to 2019 is shown below. A downward trend is seen during the three-year period, with a decrease of -27.45% in 2017 and -3.45% in 2018. The average per year is 237,155 inbound and outbound passengers.


Source: MASwings

Marudi, Sarawak
Brief backgroundMarudi is a district under the Miri Division. The district has one sub-district which is Mulu. Marudi was the administrative centre for northern Sarawak before the discovery of oil in Miri in 1910. Today, Marudi is the secondary hub for the other air bases; Mulu, Bario, Long Akah, Long Lellang, Long Seridan and Long Banga. Although the district is within 90 minutes to Miri by road, Marudi is the main and most convenient centre for rural communities to seek basic services from government agencies, further studies (secondary school and above), ATMs, or get supplies for power generator without having to go to Miri.
Distance to closest town, time:Miri, 90 minutes by road
Facilities:Government offices, secondary schools, mission schools, GIATMARA (technical and vocational), banks and ATMs, hospital and clinics, telecommunications
Population:64,000 (2010)
Main economy:Palm oil
Administration:Marudi District (Miri Division)
Passenger profile:Locals, rural communities, retirees, government officials, private sectors, students, government officials
Total number of passengers:

The total number of passengers departing from and arriving in Marudi from 2016 to 2019 is shown below. There is almost a 50% drop in inbound and outbound passengers recorded in 2019 as compared to the previous year.


Source: MASwings

Bakelalan, Sarawak
Brief backgroundCultivation of upland rice is the main economic activity for the communities of Bakelalan, however today they are also diversifying into the business of tourism with the growing popularity of hiking up to Mount Murud, sometimes for religious retreats. The local church is large enough (1,000 pax) to host a religious conference biennially in July which also attracts foreigners. There are about 30 homestays operating in the village. Bakelalan is about an hour’s journey to Long Bawan, at the border of Indonesia at East Kalimantan.
Distance to closest town, time:Lawas, 6 hours by road (logging trail road) ; Bario, 1 hour by road
Facilities:Police, army, immigration, homestays, meeting halls
Population:1,250 (2019 estimate)
Main economy:Farming (rice), rock salt, tourism – trekking and bird watching
Administration:Village under Lawas District (Limbang Division)
Passenger profile:Locals, retirees, tourists
Total number of passengers:

Bakelalan has an average of 3,345 inbound and outbound passengers from 2016 to 2019.


Source: MASwings

Bario, Sarawak
Brief backgroundProducts of the sub-district of Bario include the premium Bario rice, of which 50,000 tonnes are exported to Peninsula Malaysia (Mardi).  The community, who are mostly Kelabit people, are developing their own pineapple industry with the help of government grants. Every year in July, a local ethnic food and cultural festival, Pesta Nukenen, is held here and attended by about 1,000 people. Tourism in Bario is also growing as its location in the Kelabit Highlands and distance to the Pulong Tau National Park is suitable for tourism activities. Rations and food supplies for own consumption and guest use are brought in from Miri and Marudi.
Distance to closest town, time:Bakelalan, 1 hour by road; Miri, 12 hours by road
Facilities:Secondary schools, solar power stations, homestays
Population:5,000 (2019 estimate)
Main economy:Agriculture (rice, pineapple), rock salt, tourism
Administration:Sub-district of Miri (Miri Division)
Passenger profile:Locals, retirees, tourists
Total number of passengers:

There is a steady demand for passengers travelling into and from Bario as seen below. The average is 19,051 passengers per year.


Source: MASwings

Lawas, Sarawak
Brief backgroundLawas is the furthest Sarawakian town from Kuching, and only about 3 hours by road to Kota Kinabalu in Sabah. The STOLport is the busiest with flights coming in from Miri (38x weekly) and Kota Kinabalu (twice weekly). Lawas connects to Limbang twice weekly and Bakelalan thrice weekly. Despite the busy schedule, operations at Lawas STOLport face risks of flooding at least once or twice yearly. The communities at Lawas will benefit from the completion of the Pan Borneo Highway which is expected to be completed by 2023. The other nearest town is Temburong in Brunei, which is an hour by road from Lawas.
Distance to closest town, time:Limbang, 1 hour by road; Kota Kinabalu, 3 hours by road; Miri, 4 hours by road
Facilities:Immigration, customs, Post office, banks, hospitals, secondary schools, technical colleges
Population:45,000 (2010)
Main economy:Palm oil
Administration:Lawas District (Limbang Division)
Passenger profile:Locals, retirees, private sector (contractors), prisoners
Total number of passengers:

The average inbound and outbound passengers per year is 35,578 from 2016-2019.


Source: MASwings

Limbang, Sarawak
Brief backgroundLimbang has a unique location. It is a part of Sarawak that is sandwiched between the two parts of Brunei. Due to this geographical state, Limbang is cut off from the main road network in Sarawak. The district has long been practising cross-border trade with the neighbouring country since as early as 1900. Limbang people who wish to travel to Miri by road will need to pass the immigration post in Brunei. Domestic air travel and ferry will by-pass this. This is the closest town for a stable internet connection and financial institutions for the rural community.
Distance to closest town, time:Lawas, 50 minutes by road; Temburong (Brunei), 30 minutes by road; Bandar Seri Begawan, 1 hour by road; Miri, 3 hours by road pass immigration; Labuan, 2 hours by ferry
Facilities:Government offices, hospitals and clinics, banks and ATMs, jetty, secondary schools, hotels
Population:47,000 (2010)
Main economy:Cross-border economy, palm oil, timber, rubber
Administration:Limbang District (Limbang Division)
Passenger profile:Locals, business owners, government officials
Total number of passengers:

Total average inbound and outbound passengers in Limbang for the years 2016-2019 is 24,796.


Source: MASwings

Long Akah, Sarawak
 Long Akah
Brief backgroundThere are settlements close to Long Akah STOLport including the well-known Long San, the principal home for the Kenyah community’s arts and culture. The passengers taking the Long Akah flight were mostly retirees and teachers who travel to visit their family members in Miri. The Long Akah STOLport is serving the population in sporadic settlement within a 2km to 30km radius. There is a secondary school at Long San, rarely seen in these remote areas.
Distance to closest town, time:Miri, 5 hours by road
Facilities:Primary and secondary schools (Long San), clinics, Agriculture Department sub-stations, homestays
Population:1,200 (2019 estimate)
Main economy:Farming, tourism
Administration:Village under the Marudi District (Miri Division)
Passenger profile:Retirees, teachers, nurses, government officials
Total number of passengers:

The average total passengers for 2016-2019 is 932 going and coming from Long Akah.


Source: MASwings

Long Banga, Sarawak
 Long Banga
Brief backgroundLong Banga is located on the upper Baram River. In 2010, the Federal Government placed a mini hydroelectricity dam generating 720 kilowatt (kW) at Long Banga reaching up to nearby villages such as Long Peluan and Long Beruang. With steady power flowing, it is convenient for villages to start homestay business for tourism purposes. Long Banga is very close to the border of North Kalimantan. The flight to Long Banga has one stop at Marudi.
Distance to closest town, time:Miri, 6-10 hours by road; Marudi 5-6 hours by road
Facilities:Primary schools, clinics
Population:600 (2019 estimate)
Main economy:Farming, tourism
Administration:Village under the Marudi District (Miri Division)
Passenger profile:Retirees, teachers, nurses, government officials
Total number of passengers:

Number of passengers maintained from 2016. Average passengers are 1,964 per year.


Source: MASwings

Long Lellang, Sarawak
 Long Lellang
Brief backgroundLong Lellang is generally divided into two villages: Long Lellang A and Long Lellang B, with residents mostly of the Kelabit and Penan communities. Its location is close to the border of Kalimantan like Bario and Long Banga, however it can still take between 4 to 6 days to hike there in thick jungle. Whilst general rations and food supplies come in from Miri, Long Lellang’s local produce such as coffee and rice are marketed out. Other than air transportation, cargo (and fuel) can be brought in via long boats, on a two-hour ride before a car takes over the rest of the journey to Marudi.
Distance to closest town, time:Marudi, 6 hours by road; Miri, 7 hours by road
Facilities:Primary school, clinic, weekly flying doctors
Population:600 (2019 estimate)
Main economy:Farming, new venture: coffee
Administration:Village under the Marudi District (Miri Division)
Passenger profile:Retirees, teachers, nurses, government officials
Total number of passengers:

The average total passengers for 2016-2019 is 1,960 going and coming from Long Lellang.


Source: MASwings

Long Seridan, Sarawak
 Long Seridan
Brief backgroundLong Seridan may be one of the least populated villages that MASwings flies to, the communities taking flights are mostly senior citizens who travel to visit friends and families in Miri and Marudi. Long Seridan’s load factor has averaged around 60% since 2010. Younger generation who need to be connected digitally travel to north to Limbang for better data connection.
Distance to closest town, time:Limbang, 3 hours by road; Miri and Marudi, 7 hours by road
Facilities:Primary schools, temporary clinics, homestays, solar power
Population:200 (2019 estimate)
Main economy:Farming, volunteerism (Penans)
Administration:Village under the Marudi District (Miri Division)
Passenger profile:Retirees, teachers, nurses, government officials
Total number of passengers:

The average total passengers for 2016-2019 is 1,324 going and coming from Long Seridan.


Source: MASwings

Mulu, Sarawak
Brief backgroundGunung Mulu National Park is one of Sarawak’s major tourism destinations. Mulu is only accessible by flight and long boat, and visitors come to Mulu during seasonal periods between March to August. Mulu is in a valley surrounded by mountainous regions. Electricity in Mulu including the airport,  is powered by generators generally starting at dusk (6pm onwards), however in some places, electricity is available between 7am to 10pm. Instances of power outage is common.
Distance to closest town, time:Marudi, 5-6 hours by long boats
Facilities:Resort (Marriot), homestays, clinics, primary schools, administrative offices
Population:2,000 (2019 estimate)
Main economy:Tourism, national parks, homestays
Administration:Sub-district of Miri (Miri Division)
Passenger profile:Tourists, tourism operators
Total number of passengers:

The average total number of passengers going and coming out of Mulu is 11,738 for the years 2016-2019.


Source: MASwings

Mukah, Sarawak
Brief backgroundMukah is a coastal town that is being developed into an industrial hub. The State Government is currently building a new airport for Mukah which can cater for larger aircrafts such as Air Traffic Rights (ATRs). The construction is expected to be completed by the end of 2020. The Regional Corridor Development Authority (RECODA), the agency in charge of developing the Sarawak Corridor of Renewal Energy (SCORE), is headquartered at Mukah.
Distance to closest town, time:Sibu, 1 hour by road; Bintulu, 2 hours by road
Facilities:Universiti Teknologi MARA (UiTM), hotels, resorts, schools, hospitals, district offices
Population:43,000 (2010)
Main economy:Fisheries, agriculture, sago-based products, industrial, mining, water treatment
Administration:Mukah District (Mukah Division)
Passenger profile:Private sector, government officials, students
Total number of passengers:

The average total passengers going to and coming out of Mukah is 36,455 for 2016-2019.


Source: MASwings

Tanjung Manis, Sarawak
 Tanjung Manis
Brief backgroundTanjung Manis is an integrated port city that is being developed into the primary export and import hub for the central region of Sarawak. Before there was road access, Tanjung Manis was only accessible by river. The current road leading to Tanjung Manis from Sibu passes a total of eight bridges. Amongst the industries set up in Tanjung Manis are halal food industry, oil and gas, processed timber including furniture industry and fishery. The Tanjung Manis STOLport is operated by the Sarawak Timber Industry Development Corporation.
Distance to closest town, time:Sarikei, 40 minutes by road; Sibu, 1 hour by road; Kuching, 3.5 hours by ferry
Facilities:Deep sea port, boat terminal, golf course, health clinic
Population:35,000 (2019 estimate)
Main economy:Food industries, shipbuilding, agriculture, aquaculture, timber processing, deep-sea fishery, CPO bulking
Administration:Tanjung Manis District (Mukah Division)
Passenger profile:Palm oil, timber, private sectors, government officials
Total number of passengers:

The average total number of passengers per year for Tanjung Manis is 5,029 between 2016-2019.


Source: MASwings

Kuching, Sarawak
Brief backgroundAs the capital city of Sarawak, Kuching also connects to a few routes designated under the PSO, mostly to the urban routes – therefore only the ATRs under MASwings fly to Kuching. The other commercial airline that operates out of Kuching International Airport connecting to Sarawak urban areas is AirAsia. Previously MASwings connected Kuching to the urban RAS routes such as Bintulu and Sibu, however both destinations have opened as commercial routes and are currently operated by AirAsia.
Distance to closest town, time:
Population:595,000 (2010)
Main economy:Main administrative and economic centre for Sarawak
Administration:Capital city (Kuching Division)
Passenger profile:Various
Total number of passengers:

Number of passengers using the RAS by MASwings from Kuching has decreased since AirAsia has been taken over some of the urban routes.


Source: MASwings

Sibu, Sarawak
Brief backgroundSibu is the largest port and commercial centre in the Rejang Basin and the gateway to central Sarawak. It is the third most populous place of the state, after Miri where most of its people are Chinese, hence it is also known as ‘Foochow town’. Until the 1990s, the lucrative timber business benefitted many Sibu residents. Sibu is connected to the PSO routes such as Miri and Bintulu as well as regional destinations including two international connections, which are Singapore by AirAsia and Bandar Seri Begawan by RB Link.
Distance to closest town, time:Sarikei, 1 hour by road (60km); Kuching, 6 hours by road (312km)

Resident offices, district offices, public and private hospitals, river ports, shopping malls, schools and colleges

Population:240,000 (2010)
Main economy:Timber and shipbuilding industries
Administration:Sibu District (Sibu Division)
Passenger profile:Various
Total number of passengers:

Number of passengers using the RAS by MASwings from Sibu has decreased since AirAsia has been taken over some of the urban routes.


Source: MASwings

Bintulu, Sarawak
Brief backgroundThe discovery of oil and gas off the coast of Bintulu in 1969 created a lot of job opportunities for the rural communities to migrate to Bintulu. The State Government through SCORE developed the Samalaju Industrial Park in Bintulu, which is also Malaysia’s biggest single industry park. Like Sibu, Bintulu is connected to the PSO routes as well as regional destinations including two international connections, which are Singapore by AirAsia and Bandar Seri Begawan by RB Link.
Distance to closest town, time:Mukah, 2 hours by road (150km); Miri, 3 hours by road (200km)

Ports, universities and educational institutions, public and private hospitals, national parks, shopping malls, hotels, courts

Population:184,000 (2010)
Main economy:Oil and gas, oil palm, forestry, cement, wood-based industries
Administration:Bintulu district (Bintulu Division)
Passenger profile:Various
Total number of passengers:

Number of passengers using the RAS by MASwings from Bintulu has decreased since AirAsia has been taken over some of the urban routes.


Source: MASwings

Kudat, Sabah
Brief backgroundKudat was the capital of British North Borneo (now Sabah) in 1882 before it was moved to Sandakan. This northern-most district of Sabah also forms the tip of the entire Borneo island. Traditionally a fishing town, Kudat was the centre for coconut plantation for Sabah, however much of the land has now been converted to the more lucrative oil palm plantation. Its location along the coast makes it ideal for tourism operators to run businesses there. When completed, the Pan-Borneo Highway will pass Kudat from Sandakan before making its way down to Kota Kinabalu towards the Sabah-Sarawak border.
Distance to closest town, time:Kota Kinabalu, 3 hours by road
Facilities:Resorts and hotels, hospitals, courts
Population:83,000 (2010)
Main economy:Fisheries, tourism, village produce
Administration:Kudat District (Kudat Division)
Passenger profile:Tourists, operators
Total number of passengers:

There has been a steady number of passengers to/from Kudat since 2016 with an average of 1,090 passengers per year.


Source: MASwings

Lahad Datu, Sabah
 Lahad Datu
Brief backgroundLahad Datu is the centre of Sabah’s oil palm plantation covering an area of approximately 1.55 million hectares. The Palm Oil Industrial Cluster (POIC) Lahad Datu was set up in 2005 to lead the downstream process of oil palm plantations, which also includes an integrated port. As of 2018, the POIC was given the license to be a full fledge port by the Ministry of Finance. Lahad Datu is also the entry point of Sabah’s high-end nature-based attraction, Danum Valley Conservation Area and Tabin Wildlife Reserve. Due to the vibrant industries here, there is a healthy demand for the flights which is operating 35 times weekly from Kota Kinabalu. 
Distance to closest town, time:Tawau, 2.5 hours by road (150km); Sandakan 3 hours by road (180km)
Facilities:Ports, hospitals, hotels and resorts
Population:200,000 (2010)
Main economy:Palm oil, forestry, port, tourism
Administration:Lahad Datu District (Tawau Division)
Passenger profile:Related industry staff, government officials, locals, tourists
Total number of passengers:

Source: MASwings


Kota Kinabalu, Sabah
 Kota Kinabalu
Brief backgroundKota Kinabalu International Airport (KKIA) is located at the capital of Sabah and is Malaysia’s second busiest airport. The capital is a major tourism city in Malaysia and is connected to international destinations around the region including Australia, Brunei, China, Hong Kong, Indonesia, Japan, Singapore, South Korea and among others. The KKIA connects to urban areas within Sabah, inter-state to Sarawak and one rural area (Kudat) on the PSO route. It is possible to travel by land to Kota Kinabalu from the rural areas designated under PSO due to existing road networks throughout the state, regardless of geographical terrain. However, the conditions of the roads may cause longer traveling time.
Distance to closest town, time:
Population:455,000 (2010)
Main economy:Agriculture, manufacturing, tourism
Administration:Capital city (West-Coast Division)
Passenger profile:Various
Total number of passengers:

Between 2016-2019, an average of 191,491 passengers took MASwings from Kota Kinabalu to urban areas within Sabah, inter-state to Sarawak and rural area to Kudat on the PSO route.


Source: MASwings


Sandakan, Sabah
Brief backgroundSandakan in Sabah’s East Coast is the state’s main hub for two industries, palm oil and eco-based tourism. The history of the current airport dates to 1942 during the war. In 2017, the Federal Government allocated a budget to extend the runaway to cater for larger aircrafts to cater expanding industries. As of 2019, the airport capacity reached 1 million passengers for the first time. There are direct flights connecting Sandakan to Kuala Lumpur, and internationally to Bandar Seri Begawan by RB Link. Sandakan connects to Kudat on the PSO route for Sabah.
Distance to closest town, time:Kota Kinabalu, 7 hours by road
Population:400,000 (2010)
Main economy:Agriculture, tourism
Administration:Sandakan District (Sandakan Division)
Passenger profile:Various
Total number of passengers:

Between 2016-2019, an average of 118,244 passengers per year took MASwings from Sandakan to Kota Kinabalu and Kudat on the PSO route.


Source: MASwings


Tawau, Sabah
Brief backgroundTawau’s main economy is mostly agriculture, which started with cocoa, tabacco and rubber before the palm oil industry took over. Bird’s nest is the other income generator for Tawau which targets to high-end clientele in North Asia. Due to its proximity to the Indonesian border, trade and barter trade between Tawau and Kalimantan is regularly observed. Tawau is the entry point to islands off Semporna, where high volume of tourism occurs. The airport in Tawau connects to Kuala Lumpur, as well as Bandar Seri Begawan by RB Link. MASwings also operates to Tarakan in Kalimantan from Tawau (not on PSO).
Distance to closest town, time:Kota Kinabalu, 5 hours by road
Population:400,000 (2010)
Main economy:Agriculture, seafood
Administration:Tawau District (Tawau Division)
Passenger profile:Various
Total number of passengers:

Between 2016-2019, an average of 19,159 passengers per year took MASwings from Tawau to Sandakan on the PSO route.


Source: MASwings


Labuan, Federal Territory
Brief backgroundLabuan is a Federal Territory in East Malaysia. The island has been designated as an international offshore financial centre and free trade zone since 1990. Although the Labuan International Business and Financial Centre was established to complement Kuala Lumpur, the current status of Labuan is far from it. There have not been any large-scale projects in Labuan other than roads. The airport connects directly to Kuala Lumpur and inter-state (Miri, Sarawak). It is possible to travel to Kota Kinabalu by road, via Menumbok in Sabah. Regular ferry services are available from Labuan to Kota Kinabalu, Brunei, Lawas, Limbang from Labuan.
Distance to closest town, time:Kota Kinabalu, 4 hours by road (123km); Lawas, 2 hours by ferry; Brunei, 1 hour by road (52km)
Facilities:Hospital, hotels, banks, universities (branches), shopping malls
Population:85,000 (2010)
Main economy:Oil and gas, offshore financial centre, halal distribution hub
Administration:Federal Territory
Passenger profile:Oil and gas staff, locals
Total number of passengers:

The average passengers flying on MASwings to/from Labuan between 2016-2019 is 117,302 per year.


Source: MASwings


2. New Proposed RAS Destinations

Tunoh, Sarawak
Brief backgroundTunoh, at Bukit Mabong district, is one of the rice bowls of Sarawak. The main attraction is Hose Mountain (2133m) which covers about 200,000 hectares of forest reserves. The State Government of Sarawak has allocated RM193 million for the construction of the new airport at Tunoh, which is slated to begin end of 2019. The airport will replace the unusable airport in Kapit, located 130km away. The Kapit airport has not been used for the past twenty years. Tunoh, is surrounded by three dams, Bakun, Murum and Baleh all located within the Kapit Division.
Distance to closest town, time:Kapit 130km/5 hours by road

Homestays, clinics, primary schools, electricity

Population:1,000 (2019 estimate)
Main economy:Farming
Administration:Bukit Mabong District (Kapit Division)
Passenger profile:Retirees, students


Belaga, Sarawak
Brief backgroundBelaga is a district covering 16,902km2 with an estimated population of 23,000. The nearest town is Bintulu (155km away) which is only accessible by a 4-hour drive in 4×4 vehicles. There is a district office, a post office, a bank, clinics and schools in Belaga. About 40km away from Belaga is the Bakun Dam, Malaysia’s largest dam.
Distance to closest town, time:Bintulu, 4 hours by road; Kapit and Sibu, 5-7 hours by boat
Facilities:District office, schools, post office, bank, jetty, hotel, clinics
Population:37,000 (2010)
Main economy:Farming, fishing, hunting, logging, plantation
Administration:Belaga District (Kapit Division)
Passenger profile:Locals


Long Silat, Sarawak
 Long Silat
Distance to closest town, time:Long Lama, 5 hours by logging road; Miri, 7 hours by road
Main economy:Farming, logging
Administration:Long Lama District
Passenger profile:Locals


Long Pasia, Sabah
 Long Pasia
Brief backgroundLong Pasia is in the South-West of Sabah near its border with Indonesia. It has an estimated population of 1,000 people. It is a remote village, about 250km from Kota Kinabalu and 120km from Sipitang, the nearest town. There are no hospitals, post office or banks in Long Pasia and power is generated by solar panels and private generator sets for some individual homes. Long Pasia is accessible by only dirt road from Sipitang, about three hours by 4×4 vehicles. There is a small military base nearby due to its close location to the border of Indonesia. There is an existing airstrip in Long Pasia that has stopped operating since the 1990s. In 2016, MAVCOM had recommended that Long Pasia was to be included as a PSO route.
Distance to closest town, time:Sipitang, 3 hours by road; Lawas, 4 hours by road; Kota Kinabalu, 6 hours by road
Facilities:Homestays, clinic, primary school, church, library, border military base and immigration check point, helicopter landing pad
Population:1,000 (2019 estimate)
Main economy:Farming, tourism
Administration:Sipitang District (Interior Division)
Passenger profile:Locals, tourists


Yong Su-N

Hal Ehwal Pengguna, Pengurus Kanan

  • Su-N merupakan Felo Persatuan Akauntan Bertauliah (ACCA). Beliau mempunyai pengalaman melangkaui 11 tahun dalam bidang perundingan pengurusan, pengurusan projek, tadbir urus serta peningkatan prestasi.
  • Semasa beliau di MAVCOM, beliau telah mengetuai pembangunan dan implementasi Kod Perlindungan Pengguna Penerbangan Malaysia 2016 (MACPC), iaitu kod perlindungan pengguna pertama yang khusus untuk industri penerbangan Malaysia. MACPC menggariskan hak-hak pengguna penerbangan dengan jelas.
  • Su-N juga telah mengetuai unit pembangunan rangka kerja untuk meningkatkan tahap perkhidmatan dan kualiti lapangan terbang. Rangka kerja kualiti perkhidmatan ini sedang diperkenalkan dan dilaksanakan di lapangan-lapangan terbang Malaysia.

Su-N adalah Alumni MAVCOM yang bekerja di Suruhanjaya sehingga Ogos 2018.












Dato’ Mah Weng Kwai

Former Commissioner, Malaysian Aviation Commission

YBhg. Dato’ Mah Weng Kwai is a former judge of the High Court of Malaya and the Court of Appeal. Upon retirement, he was appointed as Commissioner of the Human Rights Commission of Malaysia (SUHAKAM) from 2016 to 2022, a member of the Judicial Appointments Commission and a Commissioner of the Malaysian Aviation Commission (MAVCOM). In 2021, he was appointed an independent Director and Chairman of the Securities Industry Dispute Resolution Centre. 

YBhg. Dato’ Mah was President of Malaysian Bar (2001 – 2003) and President of Law Association for Asia and the Pacific (LAWASIA) (2006 -2008) and is presently a consultant in the law firm of MahWengKwai & Associates. He is an Arbitrator on the panel of the Asian International Arbitration Centre (AIAC).

Prof. Dr. Jae Woon (June) Lee

Assistant Professor, Faculty of Law, Chinese University of Hong Kong (CUHK)

Dr. Jae Woon Lee is an Assistant Professor in the Faculty of Law at The Chinese University of Hong Kong. He has been working, teaching and researching in the field of aviation law and policy since 2004. Born in Seoul and educated there as well as at McGill University (LLM) and National University of Singapore (PhD), his main research and teaching interests are aviation law and competition law. 

Prof. Lee has seven years of legal affairs experience in the airline industry, advising the company on issues relating to company liability, government regulation and competition law matters. He has acted as legal advisor to the Korean Government on aviation law issues and regularly attended the International Civil Aviation Organization (ICAO) Legal Committee as a Korean delegate. He is a member of ICAO Secretariat Study Group on Legal Issues related to Pilotless Aircraft (SSG-LIPA)

Prof. Lee has published on various aviation legal issues in both major air law journals and other leading journals. He serves on the editorial board of the Annals of Air and Space Law and is the editor of the book: Aviation Law and Policy in Asia: Smart Regulation in Liberalized Markets (2021).

Prof. Lee has served as a consultant/expert to government and international agencies, including the European Union Aviation Safety Agency, International Air Transport Association and the Hong Kong Competition Commission. He frequently presents at academic and aviation industry conferences and regularly comments in the media.

Amna Arshad

Head of U.S. Aviation Regulatory Practice, Special Counsel, Freshfields Bruckhaus Deringer

Mdm. Amna Arshad is Special Counsel in Freshfields Bruckhaus Deringer Washington, DC office focusing on regulatory counseling, commercial aviation transactions and litigation. 

With more than 10 years of diverse experience in the public and private sectors, Amna has represented major US and foreign passenger and cargo air carriers and leading aviation-related entities including airports, aerospace manufacturers, travel distribution clients, drone operators, and corporations in a variety of federal regulatory, commercial, and litigation matters.

As an experienced advisor, Amna counsels private companies across a wide range of matters such as enforcement/litigation, investigations, route proceedings, rulemakings, antitrust/competition, international law, advertising, consumer protection, obstruction evaluation, economic/licensing matters, and regulatory due diligence on mergers and acquisitions involving aviation interests. Amna has also helped businesses navigate the challenging regulatory landscape of unmanned aircraft systems (UAS) and new and emerging technologies prior to and following the passage of Part 107, the regulations governing commercial UAS operations.

Amna spent nearly 6 years in the Office of Aviation Enforcement & Proceedings at the US Department of Transportation, where she was responsible for the enforcement of a variety of aviation consumer protection, licensing and civil rights matters. She drafted federal regulations and guidance materials, led regular investigations and audits of foreign and domestic airlines and ticket agents, negotiated consent decrees, and reviewed foreign conflict of laws waiver requests.

Michael Gill

Director of Legal Bureau, International Civil Aviation Organisation (ICAO)

Mr. Michael Gill is a UK and French national. He was appointed as Director, Legal Affairs & External Relations Bureau at ICAO in September 2021.

From 2013 until this year, he served in the dual roles of Director, Aviation Environment at the International Air Transport Association (IATA) and Executive Director of the Air Transport Action Group (ATAG) in Geneva. From 2007-2013, he was Senior Legal Counsel in IATA, supporting its external affairs portfolio. Before joining IATA, Michael was an aviation lawyer in private practice in London and Paris, acting for airlines and their insurers.

He holds law degrees from King’s College, London and the Sorbonne University in Paris, as well as a Master’s degree from the University of Edinburgh. He is admitted as a Solicitor in England & Wales and an Avocat in France.

Michael is a Fellow of the Royal Aeronautical Society and former Chairman of its Air Law Group.

Professor Emeritus Dato’ Dr. Sothi Rachagan

MAVCOM Consumer Protection Committee Member

Professor Emeritus Dato’ Dr. Sothi Rachagan is the Vice Chancellor of Nilai University. Prior to this he has served as Dean of the Faculty of Law, University of Malaya and as Vice Chancellor of Perdana University. Prof. Dato’ Sothi holds a B.A. (Malaya), Post-Grad Dip Arts (Otago), M.A (Otago), LL M (Bristol) and PhD (London). He is a Barrister-at-Law (Lincoln’s Inn) and Advocate and Solicitor of the High Court of Malaya.

He has been a Commissioner of the Malaysia Competition Commission (MyCC) and Chairman of its Working Committee on Advocacy since the inception of the MyCC in 2011.

Professor Emeritus Dato’ Dr. Sothi serves on the United Nations Trade Conference on Trade and Development (UNCTAD) International Expert Panel on Consumer Protection. He has over the years worked closely with the Competition Law and Policy and Consumer Protection Branch of UNCTAD and drafted the consumer and competition laws of several developing and less developed countries. He wrote the original version of the UNCTAD Consumer Protection Manual and did its Review of Alternative Dispute Resolution Mechanisms. He also served as the Chair of the UNCTAD Working Committee on Financial Services for the revision of the UN Guidelines on Consumer Protection. He was the Alternate Head of Delegation for Malaysia for the First Intergovernmental Group of Experts on Consumer Protection and Policy 17 – 18 October 2016 organised by UNCTAD in Geneva.

He is a member of the Advisory Panels of Consumer and Competition Law Centres of several universities and is a past-president of the International Association of Consumer Law.

Professor Emeritus Dato’ Dr. Sothi has published widely and presented papers and keynote addresses on environmental, human rights, competition, and consumer and election laws.

Mohideen Abdul Kader

President, Consumer Association Penang (CAP)

Elected as president of CAP since 2019, superseding CAP’s former president, S.M. Mohamed Idris. CAP is a grassroots non-profit, civil society organisation based in Malaysia, established in 1969 to promote critical awareness and action among consumers in order to uphold their rights and interests. CAP’s activities are conducted from its office in Penang, engaging in education, community mobilisation, research, advocacy, training and publication.

Mohideen is a passionate and outspoken leader of CAP who is often pro-active in urging the government, policy makers and corporations and agencies to respond to the needs of consumers. He has written numerous opinion pieces in the media to express his views on various matters pertaining to consumers’ rights and needs.

Tan Sri Bashir Ahmad

Asia-Pacific Regional Advisor of Airports Council International (ACI) World Governing Board

YBhg. Tan Sri Bashir Ahmad currently holds the role of Asia-Pacific Regional Advisor, Airports Council International (ACI) World Governing Board and advisor to India-based GMR Airports. Following a distinguished 29-year airline career, he served the Malaysian Ministry of Transport as Aviation Advisor before moving to lead Malaysia Airports as CEO for 11 years. YBhg. Tan Sri was President of the ACI Asia-Pacific Regional Board from 2010 through 2014 and subsequently was Immediate Past President until May 2022.

YBhg. Tan Sri joined the aviation industry in 1972 as a Management Trainee in the then newly formed Malaysia Airlines. He worked in Malaysia Airlines for 29 years in various management positions of Director of Corporate Planning, Commercial Director and Executive Vice-President Airline.

In 2001, he joined the Government as Aviation Advisor to the Ministry of Transport.

In 2003, he joined Malaysia Airports where he served as CEO for 11 years until 2014 and then as Advisor to the Board for 3 years until 2017.

Ridha Aditya Nugraha

Air and Space Law Studies, Universitas Prasetiya Mulya Indonesia

Ridha Aditya Nugraha teaches Air and Space Law Studies at International Business Law Program, Universitas Prasetiya Mulya, Indonesia. In 2019-2020, he was engaged as ASEAN Passenger Protection Support Expert at the EU-EASA ARISE Plus Civil Aviation Project in ASEAN. Before joining academia, he worked with a Jakarta-based law firm, a Dutch low-fare airline, and a Danish international consulting firm. He has also an experience with a Singapore-based aviation consultant. He holds graduate degree from International Institute of Air and Space Law, Universiteit Leiden; and undergraduate degree from Faculty of Law, Universitas Indonesia.

Stefano Baronci

Director General of Airports Council International (ACI) Asia-Pacific

Mr. Stefano Baronci is the Director General of Airports Council International (ACI) Asia-Pacific, an association representing the interests of airports in Asia Pacific and the Middle East. Appointed in December 2019, Mr. Baronci is responsible for driving and executing the strategic plan of the association and overseeing a team of professionals at the Regional Office based in Hong Kong.

Mr. Baronci has 22 years of analytic and representational experience at national and international levels in the aviation sector, representing both airport and airline industries. He is very familiar with the ACI community, having previously served as the Director of Economics at ACI World in Montreal and Senior Policy Manager at ACI Europe in Brussels. He has also served as Secretary General of Assaeroporti, the Italian airport operators association, and Assistant Director and ATM Infrastructure Expert at the International Air Transport Association (IATA).

Mr. Baronci, a native of Italy, holds an Executive MBA from Warwick University in the United Kingdom and graduated with a Law degree from La Sapienza University in Rome, Italy. He is married with two children.

Freda Liu

Broadcast Journalist

A powerhouse communicator and connector, Freda Liu is a global speaker, author, broadcast journalist, emcee, moderator and trainer. She believes in the concept of revolving to evolve; a journey she personally embodies and imparts to others through her books and her work.

Freda has written six books namely “Life’s a Stage – Stories Of An Empowered Life, “PR Yourself” “Shake & Spear Your Business: The Romeo & Juliet Way,” & “Everybody Loves Ray” (biography), “Bursting Fixed Mindsets” and “In Your Skin.”

As a business broadcast journalist, she has conducted close to 10,000 interviews with thought leaders like Simon Sinek, Nobel Peace Prize Winner Muhammad Yunus of Grameen Bank, Former Prime Minister of Finland Alexander Stubb, author Stephen Covey, to former GE CEO Jack Welch.

Freda is highly sought after as a moderator, emcee and trainer having worked with Fortune 500 companies. Some of her awards include the ASEAN Rice Bowl Awards for Malaysia Startup Journalist Of The Year and the Kanebo Exceptional Award for Voice and Outstanding Graduate by the Malaysian Australian Alumni Council.

A big believer in social enterprises having come up with her series of videos and the judge for Chivas Regal’s The Venture programme. An inspirational spokesperson for sustainability, Freda is also a World Vision Malaysia advocate for WASH (Clean Water & Sanitation). In addition, she’s an ambassador for Women of Global Change KL Chapter and Ocean Hero Conservation and a business mentor for the Cherie Blair Foundation for Women.

Majoring in Marketing with a Bachelor of Business from University of Southern Queensland, she has recently completed a Postgraduate Diploma in Design Thinking and is certified as a Futurist by The Futurist Institute. She is a member of the National Association of Women Entrepreneurs Malaysia and the Malaysian Association of Professional Speakers.

Peter Alawani

Chief Economic Regulatory Framework Section, Air Transport Bureau, International Civil Aviation Organisation (ICAO)

Peter Alawani is the head of the Economic Regulatory Framework Section, Air Transport Bureau, International Civil Aviation Organisation (ICAO).

Mr. Alawani has over 30 years’ experience in the field of Economic Regulations in Civil Aviation. Before joining ICAO in 2015, he served as General Manager, Air Transport Operations, Nigerian Civil Aviation Authority, where he organised several international and regional conferences, assisted in the negotiation of more than thirty-five Bilateral Air Services Agreements between Nigeria and other Countries, granted operating authorisation to several foreign carriers, as well as participated in the development on Part 19 – Consumer Protection Regulations, Nigeria Civil Aviation Regulations.

He holds two Masters Degrees in Business Administration and Public Administration and has over the course of his career, received various trainings in air transport economics, aviation law, Consumer protection, airport, airline and air navigation management. He has served in several international Committees and Panels including the ICAO Committee on Aviation Environmental Protection (CAEP) and the Air Transport Regulatory Panel (ATRP).

His is presently responsible for updating and keeping current, ICAO’s Policy and Guidance Materials on Economic Regulation of International Air Transport and infrastructure management, including the issues of Consumer Protection. He serves as Secretary of the Air Transport Regulatory Panel (ATRP) and he is manager of the ICAO Air Services Negotiation (ICAN) Event among other responsibilities.

Olivier Waldner

Deputy Head of Unit Passenger Rights, Directorate General for Mobility and Transport European Commission (EU)

Olivier Waldner has over 35 years of experience in the field of transport. He began his career in 1987 in the toll motorways sector in France before joining the European Commission in 1989. In particular, he contributed to the development of trans-European transport networks and intelligent transport systems. For the last 20 years he has been familiar with air transport and the aviation industry

After September 11, he moved to aviation security and set up an aviation security inspection programme for the European Union. He then contributed to the optimization of the European air traffic management system. Since 2018 he has been in charge of the European Union’s passenger rights regulatory framework in the air sector as well as other modes of transport.

Under his leadership, an international seminar on air passenger rights was held in Brussels in May 2019, a seminar participated by the EU Member States and industry together with ICAO and a dozen of other leading states in the field of consumer protection, including Malaysia represented by MAVCOM.

Olivier holds a master’s degree in law and public administration from the Paris University, France.

Pushpalatha Subramaniam

Director of Consumer Affairs, Malaysian Aviation Commission (MAVCOM)

Mdm. Pushpalatha Subramaniam heads the Consumer Affairs Department in MAVCOM. In 2015, Pushpa was part of the establishment on the Malaysian Aviation Commission for Malaysia. She has been instrumental in establishing the first Malaysian Aviation Consumer Protection Code (MACPC) in 2016 in Malaysia, a regulation to protect travellers in the civil aviation industry.

Under her leadership, she had led the implementation of various consumer awareness and education initiatives, empowering travellers with information on their travel rights under the MACPC. In addition, her team has consistently achieved more than 90 per cent resolution of consumer complaints since the first year of MAVCOM’s operation.

Pushpa also leads the development of the Airports Quality of Service (QoS) Framework and oversees the implementation of the Framework with the aim of enhancing passenger’s convenience and comfort, more importantly ensuring efficiencies at airports in Malaysia. The QoS has been implemented at both the terminals at KLIA and work is still in progress for other airports in Malaysia.

Prior to this, she was the Senior Vice President in charge of customer experience in Malaysia Airlines (MAS) and later, Head of Customer Experience with Standard Chartered Malaysia.

Pushpa has more than 27 years of experience in the airline industry with niche expertise in managing consumer affairs. Pushpa holds a Bachelor’s in Business Administration (BBA) degree from the Royal Melbourne Institute of Technology (RMIT), Australia. She also spent five years on the Board of the Worldwide Airline Customer Relations Association (WACRA) and is a member of the International Aviation Women’s Association (IAWA).

Soukkhongthong Voraphet

Director of Air Transport Division, Department of Civil Aviation of Laos PDR

Mr. Voraphet has 10 years working experience in the aviation industry.

In 2019, he earned his Advanced Master in Air Transport Management and Specialised Executive Master of Air Transport Management having completed his thesis on ‘Challenges and Opportunities to develop Air Transport in the Lao PDR’.

Vinoop Goel

Asia-Pacific Regional Director of Airports & External Relations, International Air Transport Association (IATA)

Vinoop Goel is the Asia-Pacific Regional Director of Airports & External Relations for the International Air Transport Association (IATA). He is based at their Asia-Pacific regional office in Singapore. Vinoop leads a team that is responsible for all IATA’s activities in the Asia-Pacific region relating to Airports including Infrastructure development, Passenger Facilitation, Cargo and Security. In addition to this, Vinoop also heads the Member and External Relations department for the region that is responsible for Sustainability, Government Regulations and Aviation policy matters.

Vinoop has a degree in Computer Science and Engineering from India Institute of Technology (IIT), Delhi in India. He has more than 3 decades of aviation industry experience including a 14-year stint in Japan and has been with IATA since 2005.

Saravanan Thambirajah

Chief Executive Officer, Federation of Malaysian Consumers Associations (FOMCA)

A prominent consumer activist spearheads several consumer bodies in the country, namely as the Chief Executive Officer of the Federation of Malaysian Consumers Associations (FOMCA), the umbrella body of consumer organizations in the country;  the Director of Education and Research Association for Consumers (ERA Consumer Malaysia), an organization that conducts research, documentation and capacity building activities towards  building self-reliant, empowered communities; and is the Chief Executive Officer of the National Consumer Complaints Center (NCCC), which acts as a one-stop avenue for consumer grievances in Malaysia.


Mohd Shafiq Salleh

Pengurus, Pembangunan Penerbangan

    • Shafiq telah berkhidmat dalam Unit Pembangunan Penerbangan MAVCOM, di mana beliau pernah mengetuai dan membangunkan rangka kerja pemantauan industri penerbangan komersial di Malaysia.

    • Beliau juga merupakan ahli utama dalam pembangunan rangka kerja caj aeronautik yang merupakan suatu model pembiayaan bagi industri lapangan terbang Malaysia. Beliau telah memainkan peranan penting dalam pembangunan model rangka kerja tersebut.

    • Shafiq juga mempunyai pengalaman yang mendalam, melebihi 8 tahun dalam penyelidikan dan analisis ekuiti, pemodelan kewangan, serta pengurusan dana.

    • Beliau kini sedang meneruskan pengajian beliau dalam Sarjana Kewangan di Cambridge University yang dijadualkan untuk tamat pada bulan September 2022. Shafiq juga telah memperoleh Ijazah Sarjana Muda Pentadbiran Perniagaan (Kepujian) Pemasaran Dengan Multimedia kelas pertama dari Universiti Multimedia.

Shafiq adalah Alumni MAVCOM yang telah berkhidmat di Suruhanjaya sehingga Mac 2020.