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Consultation

Third Consultation on Proposed Amendments to the Malaysian Aviation Consumer Protection Code 2016 (closed)

As part of the Commission’s continuous efforts to enhance consumer protection, we seek your views on a further amendment to the Malaysian Aviation Consumer Protection Code 2016 (MACPC).

This third consultation exercise seeks public feedback on the implementation of carbon fees for air travel. Airlines have proposed this as part of their commitment to reducing carbon emissions and achieving a net-zero target by 2050.

The purpose of this consultation is to ensure that there are sufficient consumer protection measures in place while airlines impose carbon fees or any other charges.

We invite you to share your feedback and views by 15 March 2024.

Consultation on the Application for an Individual Exemption for the Joint Business between Malaysia Airlines Berhad and Singapore Airlines Limited

MAVCOM has received an application for an Individual Exemption under section 51 of the Malaysian Aviation Commission Act 2015 for the Joint Business between Malaysia Airlines Berhad and Singapore Airlines Limited.

MAVCOM welcomes any party to submit written feedback on the individual exemption application by email to competition@mavcom.my by 1 April 2024

Consultation on the Application for an Individual Exemption for the Joint Business between Malaysia Airlines Berhad and Singapore Airlines Limited.

Second Consultation on the Proposed Amendments to the Malaysian Aviation Consumer Protection Code 2016 (MACPC)

On 19 October 2022, MAVCOM conducted its first consultation exercise on the proposed amendments to the MACPC as part of the Commission’s continuous efforts to enhance consumer protection for air travellers (Link to first consultation). As a result, MAVCOM received feedback and insights from the industry and the public, as well as identified further refinements to the MACPC to ensure that the rights and interests of consumers are continuously safeguarded.

The proposed additional refinements include enhanced protection concerning airline advertising, refund and recovery options during flight disruptions, and the airline’s obligation to communicate changes in flight status, amongst others.

Your feedback is valuable to the improvement of the MACPC. As such, we invite your views on these additional refinements by 7 July 2023.

Consultation on the Proposed Decision on the Renewal Application for an Individual Exemption of the Joint Business between Malaysia Airlines Berhad and Japan Airlines Co. Ltd.

MAVCOM has found, through its Proposed Decision, that the renewal application for an Individual Exemption of the Joint Business between Malaysia Airlines Berhad and Japan Airlines Co. Ltd. fulfils the requirements under section 50 of the Malaysian Aviation Commission Act 2015 and qualifies for renewal of the individual exemption.

MAVCOM welcomes any party to submit written feedback on the Proposed Decision by email to competition@mavcom.my by 10 April 2023.

Consultation on the Proposed Decision on the Renewal Application for an Individual Exemption of the Joint Business between Malaysia Airlines Berhad and Japan Airlines Co. Ltd.

Second Consultation Paper on the Long-Term Framework for the Regulation of Aviation Services Charges

MAVCOM intends to implement a long-term framework to regulate aviation services charges for all aerodromes in Malaysia. This includes all charges specified in the Malaysian Aviation Commission (Aviation Services Charges) Regulations 2016 and its amendments, as well as any other charges which may be included.

This second Consultation Paper addresses feedback provided by stakeholders from the first Consultation Paper as well as includes the Commission’s proposed aviation service charges for the first regulatory period (2024 – 2026) and the proposed form of regulatory control and till to be applied from the second regulatory period and onwards.

MAVCOM welcomes any party to submit written feedback on this Consultation Paper via e-mail to airport.charges@mavcom.my by 10 April 2023 at 5.00pm.

Second Consultation Paper on the Long-Term Framework for the Regulation of Aviation Services Charges

*Please note the following errata on page 56 of the Second Consultation Paper on the Long-Term Framework for the Regulation of Aviation Services Charges: The paragraph under “Estimate of the return on equity” refers to Method 1 instead of Method 2. This change is reflected in the Consultation Paper within the link above.

Consultation on the Proposed Decision on the Renewal Application for an Individual Exemption of the Joint Venture Framework Agreement between Singapore Airlines Limited and Deutsche Lufthansa AG

MAVCOM has found, through its Proposed Decision, that the renewal application for an Individual Exemption of the Joint Venture Framework Agreement between Singapore Airlines Limited and Deutsche Lufthansa AG fulfils the requirements under section 50 of the Malaysian Aviation Commission Act 2015 and qualifies for renewal of the individual exemption.

MAVCOM welcomes any party to submit written feedback on this Proposed Decision by email to competition@mavcom.my by 11 November 2022.


Consultation on the Proposed Decision on the Renewal Application for an Individual Exemption of the Joint Venture Framework Agreement between Singapore Airlines Limited and Deutsche Lufthansa AG

Consultation Paper on the Proposed Amendments to the Malaysian Aviation Consumer Protection Code 2016 (MACPC)

As part of MAVCOM’s continuous efforts to enhance consumer protection, MAVCOM has identified several areas within the MACPC which require further improvement and refinement in ensuring that the rights and interests of consumers are safeguarded, especially during unprecedented situations such as the COVID-19 pandemic.

The proposed amendments to the MACPC include protection concerning refunds, passenger entitlement, travel passes as well as the removal of cancelled flights from airlines’ booking systems, amongst others.

We invite your feedback and views on the proposed amendments to the MACPC by 7 November 2022.

Consultation on the Proposed Decision on the Renewal Application for an Individual Exemption of the Joint Venture Agreement between All Nippon Airways Co., Ltd. and United Airlines, Inc.

MAVCOM has found, through its Proposed Decision, that the renewal application for an Individual Exemption of the Joint Venture Agreement between All Nippon Airways Co., Ltd. and United Airlines, Inc. fulfils the requirements under section 50 of the Malaysian Aviation Commission Act 2015 and qualifies for renewal of the individual exemption.

MAVCOM welcomes any party to submit written feedback on this Proposed Decision by email to competition@mavcom.my by 21 September 2022.


Consultation on the Proposed Decision on the Renewal Application for an Individual Exemption of the Joint Venture Agreement between All Nippon Airways Co., Ltd. and United Airlines, Inc.

First Consultation Paper on the Long-Term Framework for the Regulation of Aviation Services Charges

MAVCOM intends to implement a long-term framework to regulate aviation services charges for all aerodromes in Malaysia. This includes all charges specified in the Malaysian Aviation Commission (Aviation Services Charges) Regulations 2016 and its amendments, as well as any other charges which may be included. This Consultation Paper explores MAVCOM’s regulatory principles, addressing market uncertainty, the proposed short-term method, transitionary methods, and the considerations in implementing a cost-based framework.

MAVCOM welcomes any party to submit written feedback on this Consultation Paper by email to airport.charges@mavcom.my by 30 August 2022.

First Consultation Paper on the Long-Term Framework for the Regulation of Aviation Services Charges

Consultation on the Application for an Individual Exemption for the Joint Business between Malaysia Airlines Berhad and Singapore Airlines Limited

MAVCOM has received an application for an Individual Exemption under section 51 of the Malaysian Aviation Commission Act 2015 for the Joint Business between Malaysia Airlines Berhad and Singapore Airlines Limited.

MAVCOM welcomes any party to submit written feedback on the individual exemption application by email to competition@mavcom.my by 24 August 2022.

Consultation on the Application for an Individual Exemption for the Joint Business between Malaysia Airlines Berhad and Singapore Airlines Limited.