Consumer Affairs, Senior Manager
- Su-N is a Fellow of the Association of Chartered Certified Accountants. She possesses 11 years of experience in management consulting, project management, governance and performance improvement.
- During her time at MAVCOM, she successfully led the development and roll-out of the Malaysian Aviation Consumer Protection Code 2016 (MACPC), which is the first consumer protection code specifically for Malaysia’s aviation industry, providing consumers with clearly defined rights when travelling by air.
- She also led the team in the development of a service quality framework which is being implemented across Malaysian airports with the objective to improve service levels.
Su-N is a MAVCOM Alumni who was employed at the Commission until August 2018.